Associate Director for Refugee Processing

September 5, 2019
Washington, DC
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
Travel Required?
Base Salary
$70,000 - 80,000


Job Title: Associate Director for Refugee Processing


Location: Washington DC 

Church World Service (CWS) is a not-for-profit faith-based organization transforming communities around the globe through just and sustainable responses to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment of in the provision of services.


Primary Purpose:


The Associate Director for Refugee Processing (ADRP) acts as a liaison between CWS Africa Resettlement Support Center (RSC) and CWS HQ.  The ADRP works closely with the Africa Regional Director and the RSC Director in providing overall programmatic management, development and monitoring and evaluation of programs under CWS RSC Africa. The incumbent will bring extensive background and knowledge in program development and monitoring, overseas processing of refugees, US government refugee admissions policy and familiarity with other implementing partners such as UNHCR, IOM and other CWS partners.  This is a creative position which requires independent judgement on behalf of CWS and a high degree of flexibility, diplomacy, excellent problem-solving skills and an in-depth knowledge of the circumstances surrounding overseas refugee processing.  SYSTEMS. Directly liaise with PRM, UNHCR and IOM.



The position reports directly to the Senior Vice President, IRP+

Essential Duties

RSC Africa

  1. Provides overall programmatic guidance and management support to all activities relating to RSC Africa
  2. Act as a principal representative for the RSC in relationship with the Department of State on all matters of policy and compliance measures under the terms of the Cooperative Agreement.
  3. Oversees the submission of proposals to the US Department of State for the management of the RSC.
  4. Conducts the annual monitoring and evaluation of the RSC case processing, processing support, cultural orientation/English Language activities and prepares recommendations to ensure compliance with operational responsibilities in the Cooperative Agreement.
  5. Oversees the submission of required programmatic reporting and ensure compliance with the RSC Africa Cooperative Agreement.
  6. Liaises with PRM Program Officer for Africa on programmatic and administrative matters.
  7. Review and analyze weekly, monthly, and quarterly program reports and provides feedback and recommendations to the RSC and HQ staff - that are relevant to the successful resettlement and integration of African refugees.
  8. In collaboration with CWS US resettlement offices, affiliates and the Cultural Orientation Resource Exchange (CORE), researches current issues related to resettlement and integration of Africa refugees in the US and shares relevant updates and recommendations with relevant RSC Africa staff.
  9. Reviews weekly security updates and any security incident reports filed by RSC Africa and works with CWS HQ as the focal point to ensure on-going staff security in RSC Africa.
  10. Develops internal annual HQ budget related to all refugee processing activities.
  11. Oversees and coordinates the submission of annual RSC Africa budget submission to PRM.
  12. As needed, coordinate with CWS HR to recruit for international positions at RSC Africa.
  13. Participates in PRM-RCUSA Africa Joint Working Group and shares quarterly summaries of key discussion items with RSC Africa in accordance with PRM communication guidance.
  14. Designs and coordinates training on overseas processing to CWS domestic network, equitably among Refugee Agencies, including to newly appointed affiliate directors.

UNHCR Caribbean Deployment Unit

  1. Oversees the submission of proposals, inclusive of budgets to UNHCR for the CDU.
  2. Manages the deployment of staff for the Caribbean on behalf of UNHCR.
  3. In collaboration with UNHCR, trains CDU members regarding refugee status determination, referrals and Best Interest Determinations as appropriate.
  4. Oversees the submission of narrative and financial reports related to the CDU to UNHCR.
  5. Collects feedback from UNHCR staff and deployees to ensure continuous program improvements and compliance with program agreements.

General Duties

  1. Develops annual plan and submits bi-monthly narrative and annual plan reports to the CWS/IRP+ Executive Leadership Team.
  2. Serves as a member of the IRP+ Executive Leadership team and contributes to the development of the IRP+ Operational Plan.
  3. Provides oral and written updates on CWS RSC Africa activities upon request.
  4. Performs other duties and activities as deemed necessary or as requested.


Bachelor’s Degree in a related field required.  Master’s Degree in a related field is preferred.


  1. At least three years of program management experience is required, including: preparing narrative project reports, preparing and monitoring budgets, developing and monitoring work plans or strategic plans, writing proposals and communicating program results to funders and other program stakeholders.
  2. At least three years of work experience related to the US Refugee Admissions Program is required. Work experience with the Resettlement Support Center is preferred.
  3. At least three years of experience managing US Government Grants, contracts and/or cooperative agreements is required; knowledge of OMB circulars is preferred.
  4. Familiarity with the work of UNHCR and IOM.
  5. Extensive experience with monitoring and evaluation and/or conducting program audits.
  6. Prior experience working in a US resettlement affiliate office is preferred.
  7. Excellent interpersonal skills, teamwork skills, written and verbal communications skills, facilitation and organizational development skills, and computer skills required.
  8. Fluency in English, written and spoken, required.
  9. Computer literacy, including use of internet resources, listserv development, work processing, presentation, spreadsheet and other applications.


  1. Travel to Sub-Saharan African and the Caribbean as required to meet program needs; this may include travel to remote locations. Applicant must have a valid, current passport or other travel document that allows for international travel.
  2. Working with the CWS managers and RSC colleagues, directly liaise with PRM, UNHCR and IOM in Washington DC, and beyond.
  3. Communicate effectively both verbally and in writing.
  4. Accepts feedback with a positive and receptive attitude. Manage relationships effectively and courteously with a large number of partners, external agencies, diverse program participants and member of the general public.
  5. Conduct public speaking engagements and presentations as necessary.
  6. Conduct oneself in a professional and courteous manner to represent the best interests of CWS.
  7. Maintain a high-performance standard with attention to detail.
  8. Carry-out all of the duties of the position efficiently and effectively with minimal supervision.
  9. Work independently and contribute to the overall operations of CWS.
  10. Take initiative in the development and completion of projects within the specified timeframe.
  11. Maintain strict confidentiality with CWS administrative and operational information.
  12. Manage a large and diverse workload under pressure with competing priorities. Provide effective stewardship to CWS financial and material resources

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