ERP Regional Deployment Lead – US Programs

International Rescue Committee
March 8, 2019
NY, New York
Post Type
Experience (minimum)
5-10 Years
Education (minimum)
Travel Required?
Base Salary
$60,000 - 70,000


Background/IRC Summary:

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.

The IRC has defined a new strategic mission and vision, along with information technology infrastructure and applications initiatives and key processes that will deliver to the strategic objectives. The IRC is currently implementing an Enterprise Resource Planning (ERP) Management system across the Finance, Supply Chain and Grants Management functions in all IRC locations. Project Integra will retire a number of existing systems, bringing them into a cloud-based Microsoft Dynamics 365 environment. Integra is the largest investment in systems that the IRC has ever made and will change the way we work.


Job Overview/Summary:

The Regional Deployment Lead plays a significant role within the Integra Deployment team, supervising the rollout of the ERP system within the assigned region. The Regional Deployment Lead is the primary point of communication between USP offices and the NY HQ-based deployment team. The Regional Deployment Lead will guide offices through the process of preparing for Integra deployment and executing the office-level deployment guide. They will provide on-site support in USP offices for both kickoff of deployment and the actual go-live of the system.

They report to the USP Deployment Lead (based in New York), and supervise the Regional Hyper Support and the Regional Trainer. The successful candidate will have to develop extensive familiarity with IRC office structures and business practices. They should demonstrate strong project management skills, and have the ability to manage diverse, cross-functional teams across locations and time zones. The Regional Deployment Lead should be capable of identifying and escalating potential risks, comfortable with full-time travel, and invested in training IRC-staff in new business processes and systems. Upon conclusion of USP Deployment, there is the possibility of transition to International Deployment for candidates with the right skill set.  

Major Responsibilities:

  • Assist the USP Deployment Lead with the coordination and implementation of ERP pre-deployment activities, for example, working with the selected Pilot Office, assistance in the completion and analysis of Deployment Readiness Assessments, and finalization of Deployment Sequencing
  • Oversee the customization and implementation of individual office deployment guidebooks based on office readiness assessments
  • Manage a team of at least two team members, including a trainer and a support specialist; majority of management will be remote management
  • Management in partnership of Office Deployment Leads
  • Accountable for coordination of deployment activities with various functional areas
  • Lead onsite deployment kick-off and pre-deployment training
  • Lead reoccurring communication with offices to track pre-deployment activities
  • Oversee office-based Deployment Team
  • Communicate overall status to USP Deployment Lead through structured, regular updates
  • Early risk identification and escalation to Deployment Leads
  • Lead and coordinate on-site go-live activities
  • Monitor regional post go-live issues

Key Working Relationships:

Position Reports to:  USP Deployment Lead

Position directly supervises:

  • Regional Training Specialist
  • Regional Hyper Support
  • Office Deployment Lead

Other Internal and/or external contacts:

  • USP Office-level Leadership
  • Functional Leads e.g. IT, SC, FIN, AMU
  • Regional Directors

Job Requirements

  • Knowledge of IRC structure and current state business processes, strong knowledge of USP offices preferable
  • Demonstrated project management, organizational and communication skills
  • Demonstrated ability to work effectively with stakeholders at all levels
  • Ability to multi-task across multiple project timelines
  • Experience working with and managing cross-functional teams and processes
  • Ability and eagerness to travel up to 100% of time
  • Ability to manage a team of diverse backgrounds remotely and across multiple time zones
  • Must be a patient and good communicator who can function in an organizational environment involving a diversity of cultures, languages, and personal interests and agendas
  • Solid organizational skills with a flexible work attitude. Able to work productively in a fast-paced team environment, able to work independently, and able to meet changing demands
  • Good at role of facilitator and a team player in solving problems
  • Committed to staff training and development
  • Fluency in English required 

Preferred Requirements

  • Knowledge of the Integra project strongly considered;
  • Bilingual fluency in French and/or Arabic desirable 

Working Environment


  • Standard office environment(s)
  • US travel as needed, with potential for international travel



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