Flying Eye Hospital (FEH) Director

ORBIS Published: February 15, 2017
New York
Job Type
Experience Level
5-10 Years
Education Level (minimum)
Travel Required?



The FEH Director will provide the strategic vision and leadership for the Flying Eye Hospital, an MD-10 aircraft that has been converted into a state of the art, mobile ophthalmic training and treatment facility.  Leading an international and multi-disciplinary team, the FEH Director is responsible for ensuring the delivery of quality projects, donor & government relations, budget, communications, security and operations management; and developing a motivated & professional team. S/he coordinates with aircraft operations to ensure compliance with FAA regulations, and facilitates communication and collaboration between the different professional teams on the FEH.  FEH Director is a member of the Global FEH Management team, and leads the development of yearly schedules and identification of project locations, including expanding the geographical reach and partner pool for the FEH program.  This position requires up to 40 weeks of worldwide travel per year to developing countries and the Orbis headquarters in New York.



The Flying Eye Hospital Director reports to the Director, Program Development & Quality.  FEH Director has supervision of the Head of Clinical Services, FEH Program Manager, FEH Finance Manager, Logistics Manager and the FEH Communications Manager, S/he works closely with the Director of Aircraft Operations; Global Medical Director; and Director, Faculty Relations and Clinical Services; Director of Operations; and liaises with Orbis colleagues worldwide.




  • Support the development of program strategies in accordance with Orbis mission and strategic framework
  • Work with the Global FEH Management team to plan future FEH projects, identify locations and set schedules
  • Ensure adequate long and short-term planning and effective implementation of the Flying Eye Hospital’s programmatic and fund-raising/public relations activities
  • Facilitate seamless coordination of operational priorities and oversee collaboration and communication between the FEH and Orbis teams at headquarters and in regional/country offices as well as representatives of external partners
  • Promote a team approach and positive learning environment utilizing headquarters, country offices and operations staff and partners to consistently enhance the quality of design and implementation
  • Oversee the coordination of all required program activity permissions and approvals, as well as any official contract and agreements with local partners and governments


  • Collaborate closely with the Director of Aircraft Operations to assure appropriate coordination of all FEH aviation matters.
  • Oversee the operations team’s execution of all assigned duties, including:
    • Security needs for the FEH travelers. This includes compliance with aircraft safety and security guidelines as well as planning and implementing travel safety and security measures.
    • Travel logistics such as air travel, visas, accommodation, and ground support. This includes appropriate processes and policies and close coordination with Orbis travel support staff.
    • Supply chain management system and activities;
    • Information technology needs such as on the airport communications connectivity, the FEH network, and basic IT helpdesk services.
  • Collaborate with the Head of Clinical Services and the Director of Operations to periodically review and update FEH policies and procedures; ensure FEH compliance with all Orbis applicable policies and procedures.
  • Coordinate and oversee or delegate oversight of the daily maintenance of the FEH work areas and the packing and unpacking before and after each flight.


  • Promote the mission of Orbis, and work with the FEH Communications Manager to plan and host various public relations activities including press conferences; visits from local business leaders, dignitaries, heads of state and government officials, diplomatic mission representatives, and other VIPs and individuals; welcome all Orbis visiting staff and donors aboard the plane.
  • Facilitate the representation and participation of the FEH team at various fundraising events.


  • Create and manage the FEH budgets. Ensure cost effectiveness through consistent monitoring of financial data, accurate and timely reporting, and ongoing coordination with Director, Program Development & Quality and the Director of Aircraft Operations.
  • Ensure the Finance Manager effectively coordinates daily finance management, including facilitation of access to cash, the distribution and timely reconciliation of all cash advances, per diems, and petty cash, the closing of the books at completion of each FEH project, the timely & accurate MIP data entry of financial transactions, the accurate tracking and reporting of all FEH donations to local hospitals, and the aircraft’s fixed asset reports.


  • Supervision of senior management team.
  • Collaborate with the Human Resources staff in New York to ensure adequate staffing levels and successful recruitment and retention of Flying Eye Hospital staff, using a pro-active talent management approach and consistent application of appropriate FEH employment policies and practices.
  • Discuss job expectations, set objectives and provide appropriate and timely feedback regarding performance, including timely implementation of the annual staff performance management system. Provide mentoring and support staff capable of senior management responsibilities.
  • Ensure that staff have defined the training needs of direct reports and ensure they are able to access training and professional development resources appropriate to their skill gaps/needs.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions including staff development plans.
  • Provide leadership support for the successful implementation of and adherence to Orbis FEH HR Operating Policies and Procedures


  • College Degree in Business Administration, Health Care Management, Administration or similar focus.
  • 7 years’ progressive work experience managing an organization’s complex operational needs.
  • Previous international field experience in developing countries, including hands-on program development and implementation.
  • Experience of working with advocacy and communication
  • Experience supervising and managing a multi-disciplinary team in a cross-cultural setting;
  • Experience in mentoring senior staff;
  • Strong human resource management skills;
  • Previous budget and fiscal oversight responsibilities;



The successful candidate will be:

  • An excellent communicator with oral and written fluency in English.
  • A skillful diplomat, able to liaise and negotiate effectively with colleagues, partners, and dignitaries from various cultural and professional backgrounds;
  • An excellent manager and mentor, able to recruit, lead, and marshal the talents of a competent and creative multi-national staff;
  • A problem solver, able to assess situations quickly and resolve them efficiently and effectively.
  • Flexible, pro-active, and open-minded with the ability to work productively in team, roll up her/his sleeves, and problem solve creatively.
  • Tolerant to stress and able to function effectively in a demanding, fast-paced, and constantly changing work environment.
  • High degree of computer literacy (Windows Word, Outlook, PowerPoint, Excel and the Internet).
  • Able to travel to developing countries up to 80% of the time. This includes having no significant disqualifying factors that would preclude approval of entry visas in the countries on the FEH travel.


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Orbis is an Equal Opportunity Employer.

As a global organization we welcome qualified applicants from diverse backgrounds and cultures.


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