Humanitarian Programs Manager

November 23, 2019
Washington, District of Columbia
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
Travel Required?
Base Salary
Not specified


Airlink is a humanitarian organization that connects airlines with vetted nonprofits to deliver disaster responders and supplies in support of communities in crisis worldwide.

The Humanitarian Programs Manager plays a key role in the operational delivery of this mission by coordinating across Airlink’s partner network during responses, managing key relationships in between emergencies, and contributing to sector-wide initiatives that build logistics capacity and improve the overall support provided to communities in crisis following an emergency.

Washington D.C. based applicants preferred. 

Due to the nature of Airlink’s mission in support of disaster response, there will occasionally be an expectation to work extended hours or on weekends and holidays, with limited advance notice.

Key responsibilities include:

Operational (45%)

  • Driving preparedness to respond to emergencies through ownership of allocated plans within Airlink’s Regional Response Framework, which includes continuous scanning of high-risk countries, identifying key regional partners, analysis of operational and logistical constraints within the region, and conducting contingency planning accordingly.
  • Gathering, analyzing, and disseminating information regarding humanitarian needs and logistics challenges following an emergency, to inform operational decision-making within Airlink and across its partner network. 
  • Coordinating Airlink’s passenger and cargo operations relating to humanitarian crises, whether during the response, recovery or preparedness phase, in conjunction with the Director of Humanitarian Programs and the Senior Humanitarian Programs Manager. This includes liaising with nonprofits to ascertain demand for passenger and cargo movement following an emergency, engaging airlines and other logistics partners to identify airlift opportunities, coordinating with Airlink’s freight forwarding partners regarding specific requirements for the movement of humanitarian cargo. 
  • Where requested, deploying to the field to coordinate with partners, better understand air logistics needs, and effectively communicate the impact of Airlink’s operation to wider stakeholders. 
  • Delivering logistics capacity-building and preparedness initiatives, such as technical guidance notes and partner learning events. 
  • Identifying opportunities to optimize Airlink’s operating model, including through the utilization of Salesforce and other technology tools.

Resource Mobilization (25%)

  • Proactively identifying opportunities to mobilize resources in support of projects aligned with Airlink’s mission, including foundations and others.
  • Developing and managing proposals, including monitoring & evaluation and reporting requirements, in conjunction with the Director of Humanitarian Programs and Airlink’s development team.
  • Leading the delivery of funded projects, including supervision of consultants where required.

Account management (20%)

  • Proactively managing relationships at multiple levels with key Airlink partners, including nonprofit partners, airlines and logistics partners, and other stakeholders, such as national government disaster management agencies and private sector actors. 
  • For allocated accounts, this will include acting as the primary point of contact during an emergency, leading engagement throughout the year to understand the strategic direction and needs of that partner, and coordinating engagement by Board members and other Airlink advocates.

Other (10%)

  • Contributing to the wider Airlink operation, including development and communications activities. 
  • Representing Airlink at humanitarian, logistics, and aviation conferences.



  • Bachelor's degree in a relevant discipline.
  • At least three to five years experience in the humanitarian or logistics sector.
  • Proven ability to work collaboratively and build partnerships, acquired through engagement with a wide range of different stakeholders.
  • Strong critical thinking and analytical skills, with the ability to process large volumes of information dynamically in a changing operational environment.
  • Exceptional oral and written communication skills that can be adapted for a range of different audiences. 
  • Experience of facilitating workshops and/or delivering training/other learning events.
  • Strong interest in humanitarian logistics, with an aspiration to learn and grow within this area.  
  • Willing to travel within the U.S. and internationally for up to 25% of time across the year, dependent upon operational requirements. 


  • Experience of deploying to the field during a humanitarian emergency.
  • Knowledge and understanding of logistics in the context of emergency response.
  • Experience of working with Salesforce, or a similar customer relationship management database.


Please email your resume and cover letter to Liz Bloomfield, Director of Humanitarian Programs,

Applications will be considered on a rolling basis until the position is filled, however preference will be given to applications received by close of business on Friday December 6th, 2019.

Only those selected for interview will be contacted. No telephone inquiries, please. 

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