Learning Management Systems Administrator

Jhpiego Published: February 27, 2017
Baltimore, Maryland
Job Type
Experience (minimum)
2-5 Years
Education (minimum)
Travel Required?



Learning Management Systems (LMS) Administrator provides technical leadership in the support of Jhpiego’s LMS. This includes supporting, designing, developing, implementing, delivery, and maintenance of content, assets, and other resources used for instructional functions. LMS Administrator is also the primary system administrator for Jhpiego’s LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.


  • Works on assignments dealing with the routine and daily operation, use, and configuration of the Jhpiego LMS
  • Manages community areas within the LMS including functionality, appearance, tabs, and settings
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
  • Acquires and maintains knowledge of current technology as it applies to LMS software and systems
  • Maintains procedures and policies to ensure the security and integrity of systems/networks
  • Writes and maintains technical procedures and policy documentation
  • Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization
  • Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
  • Creates and updates resources to train and support learners on how to use the technology for online and professional development
  • Creates user logins as needed and assigns user permissions
  • Creates and manages user structures including the creation of user groups and learning cohorts
  • Manages course enrollment including progress tracking
  • Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources
  • Works with the Information Technology department to manage the course asset library
  • Populates course information and assigns learners
  • Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports
  • Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate
  • Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer
  • Manages tracking of course revisions and history
  • Builds online assessments and evaluations in LMS for courses
  • Manages relationship with third party vendor LINGOs and facilitates the successful linkage of LINGOs courses to the Jhpiego LMS
  • Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses
  • Troubleshoots and resolves issues relating to system functionality and software systems
  • Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services
  • Reviews and monitors system performance
  • Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content

Required Qualifications:

  • BA with Minimum of 2 -3 years’ LMS Administrator or similar experience
  • Technical skills including troubleshooting, and understanding of directory, file structures, and systems
  • Ability to troubleshoot and resolve technical issues
  • Ability to collaborate with others at all levels of the organization as well as vendors
  • Ability to gain new technical skills quickly
  • Customer service skills, responsive attitude
  • Strong oral and written communications skills
  • Ability to communicate complex technical concepts in layman's terms

Preferred Qualifications:

  • Coursework and/or certifications relating to learning management system administration
  • Social media or knowledge management experience
  • Familiarity with course design and development
  • Working knowledge of multiple web design technologies, such as HTML


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