Loan Services Specialist

June 2, 2019
Silver Spring, Maryland
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
Travel Required?
Base Salary
Not specified


HIAS seeks a Loan Services Specialist to provide a variety of functions in support of its Microenterprise Development Program. S/he works directly with the Microenterprise Development Program Manager to support the loan processing and servicing of  small business and credit building loans. The successful candidate should have a superior understanding of loan documentation, loan processing and servicing. S/he is responsible for developing and implementing improved lending and collection processes, enhancing systems, and technology integrations to maximize operational efficiency. Lastly, the Loan Services Specialist plays a key role in supporting other program functions including data analysis, project design and strategic planning. The duration of this assignment is one (1) year with the possibility of an extension based on funding.


Essential Functions:

Loan Origination

  • Implements process improvements across all stages of the loan origination process and develops standard operating procedures.
  • Conducts loan onboarding and maintains Downhome Solutions Loan Manager loan servicing system.

Loan Servicing

  • Prepares, reviews, and mails monthly billing statement.
  • Generates, reviews, and processes monthly ACH batches.
  • Manages credit bureau reporting and e-OSCAR disputes.
  • Collects on delinquent accounts via phone and email to obtain payments on past due balances.
  • Researches and analyzes customer accounts to ensure compliance with established policies and procedures. Ensures all applicant/borrower files are complete and in compliance with internal policies.
  • Participates in special projects and performs other duties, as assigned.


Qualifications and Requirements:

  • Undergraduate degree required.
  • Relevant work experience in small business lending/loan servicing or a minimum of three (3) years of lending experience. Excellent technical skills; experience in network environment, internet and e-mail transfer of data, proficiency in office applications (Excel and Word) required.
  • Strong organizational skills including: multi-tasking, prioritizing problems, planning, effective time management and self-motivation.
  • Excellent customer service skills; ability to interact with external clients by providing support via phone, web, and email; as well as team-oriented interaction.
  • Possesses an exceptional professional, courteous demeanor in a sometimes fast-paced environment.
  • Excellent written and oral communication skills; ability to handle multiple projects with high attention to detail and accuracy.
  • Full status to work in the United States and willingness to provide employment verification as needed.


About Us:

HIAS is a global Jewish nonprofit organization working across five continents to ensure that refugees and displaced persons are protected. Throughout the United States, we help refugees reunite with families, resettle and become self-sufficient. Guided by our values and history, we help refugees rebuild their lives in safety and security and advocate to ensure that all displaced people are treated with dignity.


Application Instructions:

Please submit your resume, cover letter and employment application to our website,