Membership & Standards Manager

InterAction Published: October 24, 2017
Washington, D.C.
Post Type
Experience (minimum)
Not specified
Education (minimum)
Travel Required?
Not specified


Membership & Standards Manager

About InterAction:

InterAction is the largest U.S. based coalition of international nongovernmental organizations (NGOs) with nearly 190 members working around the world in low- and middle-income countries, fragile and post-conflict states, and emerging/growth economies. Member organizations are large and small, secular and faith-based, with a focus on people living in the world’s most poor and vulnerable places. The U.S. public, foundations, and governments support the work of our member NGOs that collectively invest and manage more than $18 billion a year. InterAction revenues come from dues, government grants, private foundation and corporate grants, and a growing fee-for-service program portfolio. Using its collective voice and convening power, InterAction seeks to shape important policy decisions and actions across a wide range of issues – including foreign assistance, humanitarian relief, development, economic equity, food security, and climate change – that advance human dignity, human potential, and self-determination.


About the Position:

Position Title:     Membership & Standards Manager

Position Type:   Full-time, Long-term

Location:              Washington, DC

Travel:                  0-10% (Domestic)

Reports to:          Senior Director, Membership & Standards



Member Services

  • Assist the Senior Director in executing overall membership strategy based on the organizational strategic direction and how potential members would benefit from membership in InterAction.
  • Manage dues calculation and collection. Work closely with Finance & Administration on membership dues invoicing and tracking.
  • Collect, organize and analyze membership data.
  • Produce reports that identify membership trends and make targeted recommendations.
  • Support communications with and between members.
  • Draft, edit and distribute correspondence with member staff and leadership.
  • Maintain the membership web site pages and team fact sheets.
  • Conduct new member webinars on InterAction and its membership benefits.
  • Host high level meetings with prospective members.


  • Support the Senior Director in managing the bi-annual Self-Certification Plus process including identifying/hiring temporary support, management of workflow, performance evaluation and feedback.


  • Assist the Senior Director with the needs and management of the Membership & Standards Committee.
  • Develop presentations for Board and CEO Level meetings.
  • Participate in various internal committees and task forces.
  • Other duties as assigned.

Core Competencies:

Interpersonal Relationships/Interactions
Demonstrates a genuine interest in the thoughts, opinions, values and needs of internal and external stakeholders. Avoids speaking, writing or doing other things that could be perceived disrespectful, exclusionary, discriminatory or offensive in nature. Interacts with others in a professional manner, bringing a cross-cultural, cross-sector, and geographical sensitivity to all engagements.

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom and when, as well as the best way to get that accomplished (written, verbal). Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Provides appropriate feedback when needed. Listens to others and allows them to make their point.

Takes a proactive approach to anticipating and preventing problems. Uses logic and methods to solve difficult problems resulting in effective solutions. Seeks a variety of resources and data as part of the problem-solving process. Decides whether solving the problem should involve others.

Job Knowledge
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Able to demonstrate skills and knowledge in day-to-day situations. Demonstrates a high level of dependability in all aspects of the job; an understanding of the link between one's own job responsibilities/performance and overall organizational goals.

Organization Skills
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. Follows through on commitments. Values the time of others by: coming prepared to meetings, being on time, responding to emails and communications in a timely manner.

Customer Focus
Personally demonstrates that external or internal stakeholders are a high priority. Identifies needs and expectations and responds to them in a timely and effective manner. Consistently acts with the stakeholder in mind. Establishes and maintains effective relationships and gains trust and respect.

Internal/External Relations:

Internal Relations:  InterAction staff

External Relations: Members, prospects, membership committee and board members, and outside vendors


Candidate Requirements/Qualifications:

  • Bachelor’s Degree or higher and 4 years of professional experience in a related field (Nonprofit Management, Business Administration)
  • Association Management experience preferred
  • Prior experience working with a CRM (Salesforce experience preferred)
  • Proficient at triaging competing priorities, and unafraid to seek guidance when needed
  • Ability to interface with all staff and member levels including CEOs
  • Strong organizational skills including strong office/clerical skills and experience
  • High level of proficiency with Microsoft Office Suite (Advanced skills with MS Excel preferred)
  • Strong ethics
  • Excellent speaking, presentation, writing, and interpersonal skills
  • Familiarity of Knowledge Management System a plus
  • Sense of humor a plus plus

Physical Requirements:

There are no extraordinary physical requirements for the performance of the essential functions of this position. InterAction will make reasonable accommodation to enable individuals with disabilities to perform essential functions.

Salary & Benefits:

InterAction provides competitive salaries and excellent benefits.

To Apply:

Please e-mail your resume, cover letter, and writing sample to with subject line containing title Manager, Membership & Standards.  Position will remain open until filled, but applications received before November 6 are preferred.  Please note that incomplete applications will not be considered for this position.

All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period. Due to the volume of applications, only finalists will be notified. No phone calls Please!

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