Program Manager

International Social Service - USA Published: October 25, 2017
Washington, DC
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
Travel Required?



ISS-USA is looking for a skilled, highly motivated, and organized Program Manager to join our team. The individual who fills this temporary position needs to be flexible, energetic and able to maintain the agency standard of excellence. In addition, the candidate must have the ability to work independently with minimal supervision. The Program Manager will be responsible for oversight and completion of tasks associated with emergency repatriations from recent Hurricane Irma and the point person, to be available as needed in future emergency evacuations/group repatriations


  • Assist the Director of U.S. Repatriation Program and the Executive Director with the hiring process of three consultants to serve HHS in revising and revamping the State Emergency Preparedness Plan
  • Coordinate, liaise and meet with HHS U.S. Repatriation Program Coordinator and/or her designee and provide required materials and information.
  • Manage administration of contracts, payment, equipment, travel and other duties as needed of emergency preparedness contractors
  • Manage the data internal collection, data entry and provide an in depth summary of activities related to all evacuees and eligible repatriates who returned to the U.S. as part of the Hurricane Irma Emergency Repatriation
  • Oversee and assist in all activities necessary to collect missing documents and information from the repatriates and the Government of Puerto Rico or any other emergency responders.
  • Oversee and provide assistance with the processing of repatriation loans, and evacuee documents from recent and future emergencies.
  • Ability and willingness to provide 24/7 support during an emergency evacuation, to be compensated outside of this contract if such an event occurs
  • Keep track and record all activities, including correspondence with program partners and clients and upload all signed forms and supporting documents in the Effort to Outcome (ETO) data base;
  • Create, build, and maintain professional relationships with ISS/HHS partners;
  • Facilitate and provide exchange of required information and documentations to partners in a timely manner while maintaining confidentiality requirements;
  • Provide program participants with appropriate information about the repatriation program
  • Perform all duties in compliance with professional standards and applicable laws and HHS/ORR guidelines for the U.S. Repatriation Program
  • Other related duties as assigned

Skills and Abilities:

  • Organized with attention to detail, able to work independently and under pressure and tight deadlines in a fast-paced environment;
  • Excellent English verbal and written communication skills;
  • Must possess the ability to maintain a professional demeanor at all times
  • Able to work well with a culturally diverse staff
  • Able to set a regular schedule (during regular office hours, Mon-Fri 9am-5pm)
  • Reliable and flexible, Keen sense of humor


Bachelor Degree in Business Administration or related field, a minimum of 3 years work experience in upper level management support. Proficient in MS office suite and Office 365. Database experience a plus.


Interested applicants should send a cover letter, resume and a writing sample via email to

About International Social Service:

International Social Service-USA is a non-governmental, nonprofit organization that provides critical services to children, adults and families separated by international borders. ISS-USA, for more than 20 years, on behalf of the Office of Refugees Resettlement in the Department of Health and Human Services, Administration for Children and Family has provided repatriation assistance to American citizens needing to return to the U.S. from overseas in both emergency and non-emergency situations. See more on our website,

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