ROLE PURPOSE:

To lead GRM’s project in Matamoros, Mexico: an outpatient clinic at the border for asylum seekers and other displaced individuals. The Project Manager (PM) is responsible for operational, logistical, human resources, financial, and administrative management specific to the assigned project. Any other employee, volunteer, host country national, or stipend volunteers assigned to the Matamoros project reports to the PM.

SCOPE OF ROLE:

Reports to: Mexico Country Director, or Chief Program Officer in the absence of an assigned Country Director

Staff reporting to this post: Any employee, volunteer, stipended volunteer, or host country national assigned to this Project

Budget Responsibilities: Project budget, forecasting, tracking, and monthly reporting

Key working relationships: CPO, CAO, Mexico Country Director, Field Staffing Coordinator, other Mexico team staff members, regional stakeholders, partner NGOs, and partner medical or educational institutions.

KEY AREAS OF ACCOUNTABILITY:

The key areas of accountability will be around enabling safe and quality medical services, and will involve the following responsibilities:

Project Coordination:

• Day to day operations in accordance with defined project scope
• Maintain medical, personnel, and COVID protocols and SOPs
• Help determine project scope and timelines
• Help determine required staffing levels (HCN and volunteers)
• Manage and direct incoming volunteers’ orientation and logistics
• Interview, hire, onboard, supervise, and evaluate Host Country Nationals (HCN) employees and stipend (third country nationals - TCN) volunteers
• Security monitoring
• Identify local mutual aid and partners
• On the ground representative at stakeholder meetings and media interviews

Medical Reporting:

• Follow GRM established medical reporting standards (fEMR or other)
• Reporting as required by local health authority
• Reporting as required for approved medical research
• Maintain patient confidentiality
• Share medical information for approved research projects approved by GRM Medical Direction Team

Administration:

• Maintain operating and medical protocols
• Save all GRM-related documents to the GRM Google Drive in the appropriate folder
• Effective financial management, maintaining oversight of monthly spend forecasts and tracking team expenses.
• Monthly reporting as requested by the Chief Administrative Officer; quarterly or bimonthly reporting as requested by the ED for the Board of Directors
• Regular/weekly meetings with the Mexico team.
• Contribute to grant proposal content and reporting specific to project location
• Contribute to effective team building, improving engagement, culture of learning and collaboration and mutual respect while representing the organization.
• Any other tasks and priorities as required due to the evolving scope of GRM’s international projects

SKILLS AND BEHAVIORS (our Values in Practice)

Accountability:

• Holds self accountable for making decisions, managing resources efficiently, achieving results and communicating to members up and down the chain of command in a timely fashion.
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom and autonomy to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
• Creates a managerial environment across the Region to lead, enable and maintain our culture of servant leadership and mutual respect

Aspiration:

• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages teams to do the same.
• Widely shares their personal vision for GRM. Engages and motivates others to selflessly serve vulnerable populations
• Future orientated, thinks strategically and on a global scale

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members, donors, and partners
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency
• Place the needs of the patient above the needs of oneself.
• Always acts in the best interests of the organization.

QUALIFICATIONS AND EXPERIENCE

Essential:

• Full English fluency
• Ability and willingness to work in a moderate risk and dynamic environment.
• Ability and willingness to cross the international border daily.
• Clean and valid driver license for the state of Texas (or ability to acquire one)
• At least 2 years (full time equivalent) experience working for domestic or international aid NGOs, humanitarian or disaster response organizations or government agencies, or other similar entities (can be paid or volunteer) and with vulnerable populations
• Minimum 2 years of experience with effective stakeholder engagement
• Minimum 3 years of experience managing substantial projects or workplans comprised of complex, diverse tasks and priorities.
• Experience working in the medical field.
• Sound judgment with the ability to manage multiple stakeholders and tasks in a pressured, resource-constrained and self-administrative environment.
• Cultural awareness and ability to work effectively and collaboratively across diverse teams, functions, offices, and organizations.
• Proven ability to work with a high degree of flexibility and autonomy, tackling new areas with confidence and leading on engaging stakeholders across all levels.
• Commitment to the mission, vision, and values of Global Response Management.
• High level of computer literacy, including virtual shared work platforms, social media channels, Microsoft Office, and Google Suite
• High professional and ethical standards
• Physically able to walk, run and/or sprint up to 100 yards (football field)
• Right to work legally in the United States.

Desirable:

• Bachelor’s degree in a related field
• Previous experience supervising culturally diverse personnel
• Spanish-language competency
• French or Haitian creole-language competency
• Experience as a credentialed healthcare professional (RN, EMT, PA, NP, etc), ideally in an outpatient setting.
• Experience with low-resource medicine.
• Conflict resolution, negotiation and/or diplomacy skills
• Military veterans will be highly considered.

Equal Opportunity

The incumbent is required to carry out the duties in accordance with the GRM Equal Opportunities and Diversity policies and procedures.

Vulnerable Populations Safeguarding:

The incumbent is required to carry out the responsibilities of the role in a way that reflects GRM's commitment to safeguarding vulnerable populations in accordance with the GRM policies, procedures, and domestic/international law.