Project Manager, South Africa

Church World Service RSC Africa
March 14, 2019
Pretoaria, South Africa
Post Type
Experience (minimum)
5-10 Years
Education (minimum)
Travel Required?
Base Salary
$20,000 - 30,000


Job Title:            Project Manager, South Africa
Grade:                 9
Level:                  Level 2 Manager
Reports to:         RSC Director
Location:            Pretoria, South Africa

CWS RSC Africa

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Pretoria, South Africa.


CWS Global and CWS RSC Africa offer a total compensation package. CWS RSC Africa offers 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:

Please note that this position is open to South African Nationals or candidates that are legally eligible to work full time in South Africa.

Please click the below link to apply directly online to this position.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List

The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials

Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose:

The South Africa Program Manager is responsible for the administrative and program management, staff motivation and care, and operational oversight of the CWS-operated Resettlement Support Center Africa (RSC Africa) in Pretoria, South Africa.


This position reports to the RSC Director based in Nairobi, Kenya, and directly supervises five positions: Staff Security Officer, IT Officer, Field Processing Supervisor, Logistics Officer, and Records and Reports Assistant. Upon request, the position will provide supervision to other CWS staff based in South Africa.

Essential Duties

Program Management, Representation and External Relations

  1. Oversees all aspects of program management, employee relations, and compliance with CWS, RSC, PRM, and USCIS policies and procedures
  2. Actively promotes a zero tolerance policy as it relates to fraud and internal malfeasance
  3. Maintains regular communication with the Senior Management Team at RSC Africa, Nairobi, Kenya
  4. Maintains collaborative and productive working relationships with USRAP partners, including US Citizenship and Immigration Services (USCIS), the United Nations High Commissioner for Refugees (UNHCR) and the International Organization for Migration (IOM)
  5. Oversees RSC Africa’s staff members’ communications with counterparts in PRM, CIS, UNHCR and IOM
  6. In consultation with the RSC Africa Director, provides effective leadership to refugee case processing activities
  7. Conducts periodic work travel in the region to maintain strong relations with partners’ regional offices Southern Africa
  8. Represents CWS in the community and acts as point of contact for community stakeholders, including the South African government, civil society, faith community associations, and foundations

Management and Supervision

  1. Provides leadership and overall management to the RSC Africa Pretoria Sub-Office and acts as the CWS country presence in South Africa, including ensuring CWS compliance with requirements of its legal registration in South Africa
  2. Provides leadership and guidance to CWS staff, and facilitates coordination and communication between RSC staff and units other RDP program teams in South Africa
  3. Ensures efficient and cost-effective program implementation in coordination with Nairobi-based Deputy Director
  4. Directly supervises the Field Processing Supervisor, IT Officer, Staff Security Officer, Logistics Officer and the Records and Reports Assistant, and others as may be appropriate
  5. Serves as the primary point of contact for all responses regarding security or emergency health crises that may arise, in conjunction with the Staff Security Officer
  6. Ensures working culture that values attention to detail, innovation in practices, and responsiveness to employees, refugee clients, funders and operational partners

Administration and Budget

  1. Provides direct oversight of logistics, general services, information technology, finance, and general human resources functions of the Pretoria office
  2. Anticipates and relays annual budgetary needs to the Finance Manager and Regional Deputy Director for Administration, and closely monitors office expenses
  3. Provides leadership to ensure good stewardship of financial resources and RSC assets, including participation in annual financial audits, internal audits and compliance checks

18. Works closely with the Human Resources Department in Nairobi and serves as a primary point of contact for all HR-related questions for the Sub-Office staff

19. Review and approval of payment requests and petty cash



  • Bachelor’s Degree in a related field or four (4) years of paid work experience in lieu of a bachelor’s degree required.
  • Master’s Degree in Business Management, Public Administration, Organizational Behavior or another relevant field is preferred.


  • Minimum of eight (8) years work experience, preferably with an international organization or non-profit, is required.
  • Minimum of three (3) years’ of direct supervisory experience with responsibility for hiring, evaluating performance and directing day to day work is required.
  • Minimum of three (3) years’ experience in managing a diverse staff, and the ability to lead teams in a multi-cultural environment is required.
  • Experience ensuring compliance with government-funded projects is preferred.


  • Strong organizational and time management skills
  • Computer literacy, including familiarity with Microsoft Office

The person must have the ability to:

  • Conduct oneself in a professional and courteous manner to represent the best interests of CWS;
  • Manage confidential information;
  • Communicate effectively, both verbally and in writing;
  • Follow instructions from the Supervisor with a positive and receptive attitude;
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • Maintain a high performance standard with attention to detail;
  • Carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • Work independently and contribute to overall operations of CWS;
  • Take initiative in the development and completion of projects;
  • Lead others and address issues as they arise;
  • Manage a large and diverse workload under pressure with competing priorities;
  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • Effectively manage CWS resources

Working Conditions

Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

  • A clear MIE background check is required before the start of employment.
  • Candidate selected must be legally eligible to work in South Africa.

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa. Employee will be entrusted with the receipt, custody and payment of money.


None required.



Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.


Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.


Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.


Related Jobs