Job Function: Washington DC
Department: Democracy & Technology
Location: Washington, DC

Technical Program Associate

Position Summary

This position is responsible for assisting with technical projects and vendor management, support the Democracy and Technology team's external relations with open source communities, technology companies, and broader public communications, and assist in providing user support to global partners and programming across NDI.

Essential Accountabilities

• Assist in evaluating software for NDI partners'
• Assist in drafting technical documentation and providing basic training and support for software to global partners
• Create and track software vendor scopes of work and accounting processes with supervision
• Assist with basic software development workflows, including management of code repositories, translation, and testing
• Coordinate and/or participate in internal meetings to develop and maintain a knowledge of team and program objectives and work progress and demonstrate this understanding in the execution and completion of technology program support assigned work.
• Assist with the execution of program, and/or team plans by performing administrative (e.g. invoice processing, data entry, travel and meeting coordination, etc.) and programmatic assignments in accordance with established expectations and timelines.
• Support the evaluation of programmatic outcomes based upon specific measures/metrics defined in the established plan through the provision of data and other relevant information.
• Complete basic research and analysis assignments and provide summarized findings in a clear, concise and understandable manner, with objectives, relevant facts, data, and conclusions presented as required.
• Prepare and/or support the preparation of selected materials (proposals, work plans, presentations, etc.) and communications (blogs, web content, social media posts). Complete initial drafts of assigned reports and updates for dissemination to internal and external audiences, including donors and other key program partners, ensuring proper and accurate formatting, spelling, and grammar usage as well as inclusion of required content.
• Participate in strategy and work plan formulation discussions and create initial budget and plan-related document drafts for review/approval.
• Develop and/or implement processes and/or methodologies to assist in the tracking and monitoring of program and/or team work progress, data, and other relevant information (e.g. budget, travel), ensuring specific information required is captured and maintained to meet established record-keeping and documentation requirements.
• Serve as the point of contact for general requests for information or questions concerning team and/or programmatic activities/work and provide responses, directing those which are more complex or require more specific detailed responses to appropriate higher-level team members.
• Support the planning and execution of team events with external parties, attending as required to provide onsite support or as a development opportunity.
• Adhere to NDI's organizational values, standards of conduct, policies and processes, and any other established expectations for NDI employees, including those related to performance, i.e. goals and position description accountabilities/responsibilities such as those presented herein.

Peripheral Accountabilities/Responsibilities (Non-essential)

• Participate in cross-functional initiatives as needed.
• Actively seek and engage in professional development opportunities to enhance knowledge in project/program management, and maintain a general working knowledge of relevant program trends and issues occurring external to NDI.
• Perform other duties as required.

Parameters

• Incumbent operates under general supervision, receives direction on most processes and methods and is assigned most work.
• Incumbent regularly interacts with staff at all levels within NDI.
• Some interaction with external funders and partners is required when necessary to support the provision of information or clarify information necessary for program operations and administration activities.
• Up to 20% domestic or international travel required

Required Qualifications
Education

• Bachelor's degree, preferably in Computer Science, International Relations, Political Science or a related field, or equivalent experience.

Experience

• This is an entry level program position requiring no previous work experience. Previous internships in international development, political campaigning, legislative affairs or a related subject are desired.
• Prior relevant international field work experience in-country and/or completion of one or more semesters of education abroad is highly desired.

KSAs

• Demonstrated knowledge through internships or college coursework on cyber security, digital organizing, systems administration, data analysis, software development, or cloud computing systems is strongly desired.
• Prior relevant experience engaging with diverse communities, understanding of different cultural and linguistic contexts, particularly in the larger world preferred.
• Strong interest in one or more of NDI's international development disciplines, e.g. political campaigns, elections, community organizing, technology/innovation, etc.
• Math skills and the ability to perform accurate calculations and understand quantitative information.
• Basic research and analysis skills to allow for gathering, summarizing and presenting findings.
• Interpersonal skills and cultural sensitivity to interact effectively and diplomatically with individuals at all levels of the organization, as well as externally both domestically and internationally with NDI partners, funders, and other stakeholders.
• Oral and written communication skills, including the ability to communicate effectively on technical topics and project a professional image when giving and taking information in writing, in person, and through various communication media.
• An attention-to-detail, with a propensity to complete work accurately and with a focus on quality.
• Initiative and a basic level of proficiency in the ability to multitask and prioritize; manage time, perform project management, problem-solving, and organizational skills; and flexibility to adapt and respond to shifting priorities.
• Capacity to work effectively both independently and as a member of a team.
• Ability to apply discretion and maintain confidential information.
• Ability to travel internationally, as needed.
• Basic proficiency in Microsoft Office to include Word, Excel and PowerPoint; knowledge of Google Suite tools preferred. Basic database skills are desired.
• Fluency in English required; Spanish, French, Russian, or Arabic a plus

Certifications/Licenses (desired)

• None required.

Work Environment

• This position generally is performed in an office environment and may be suitable for partial telework.
• Occasional evening and weekend work may be required, as well as attendance at external events.
• International travel to support a given program or field activity is expected for this role, conditions permitting. This is generally no greater than 20% of work time.

Physical Requirements

• Sitting/mobility-to work at a desk and move around work areas, as well as ability to travel on airplanes
• Speaking/hearing-to engage orally in conversation with others.
• Seeing-to effectively use a computer screen and for reading and interpreting printed materials, memos and other paperwork.
• Reaching/handling-to input information into computer systems and retrieve and work with appropriate paperwork, equipment and supplies and complete filing.

ADA Notation

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. NDI encourages applicants with disabilities to apply.

Comments

This is a union position to be represented by the Office and Professional Employees International Union (OPEIU) Local 2.

Candidates must be legally eligible to work in the U.S. NDI does not provide sponsorship.

NDI is an equal opportunity employer (EOE). As such, NDI makes employment decisions and provides equal employment opportunity without regard to an applicant's or employee's race, religion, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other basis protected by federal, state and local laws. If you need reasonable accommodation in the application or hiring process, please notify NDI's Human Resources department.

To apply please visit our website atwww.ndi.org/careers.

Interested in learning more about our team and our work? Read more here.

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