USPSC Online Communications Specialist

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USAID / OFDA
Published
November 29, 2018
Location
Washington, D.C.
Category
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
Bachelor's
Travel Required?
Not specified
Base Salary
$80,000 - 90,000

Description

Position Title:              Online Communications Specialist

Solicitation Number:   720FDA18B00094

Salary Level:               GS-12 Equivalent: $81,548 - $106,012

Issuance Date:             November 26, 2018

Closing Date:              December 17, 2018                            

Closing Time:              12:00 P.M. Eastern Time

 

Dear Prospective Applicants:

 

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of U.S. Foreign Disaster Assistance (OFDA), is seeking applications from qualified U.S. citizens to provide personal services as an Online Communications Specialist under a United States Personal Services Contract (USPSC), as described in the attached solicitation.

 

Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:

 

  1. Complete resume. In order to fully evaluate your application, your resume must include:

 

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

(f) Optional:  How did you hear about this opportunity? (FedBizOps, OFDA Jobs, Career Fair, etc.).

 

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume.  Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

 

  1. Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation.

 

  1. USPSC Application form AID 309-2. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

 

NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS

AND THE SYSTEM FOR AWARD MANAGEMENT

 

All USPSCs with a place of performance in the United States are required to have a Data

Universal Numbering System (DUNS) number and be registered in the System for Award

Management (SAM) database prior to receiving an award. You will be disqualified if you either

fail to comply with this requirement or if your name appears on the excluded parties list.  The

selectee will be provided with guidance regarding this registration.

 

NOTE: As of March 28, 2018, all new SAM.gov entity registrations will now require a signed

notarized letter identifying the authorized Entity administrator for the entity associated with the

DUNS number. Additional information on the format of the notarized letter and where to submit

can be found via the below Federal Service Desk link:

 

https://www.fsd.gov/fsd-gov/answer.do?sysparm_kbid=d2e67885db0d5f00b3257d321f96194b&

sysparm_search=kb0013183

 

Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Your complete resume and the supplemental document addressing the QRFs must be emailed to:

 

OFDA Recruitment Team

E-Mail Address: recruiter@ofda.gov

Website: www.OFDAjobs.net

Any questions on this solicitation may be directed to OFDA Recruitment Team via the information provided above.

 

Sincerely,

 

 

Renee Newton

Contracting Officer

 

 

Solicitation for USPSC Online Communications Specialist

 

  1. SOLICITATION NO.: 720FDA18B00094

 

  1. ISSUANCE DATE: November 26, 2018

 

  1. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: December 17, 2018

12:00 P.M. Eastern Time

 

  1. POSITION TITLE: Online Communications Specialist

 

  1. MARKET VALUE:

 

GS-12 equivalent ($81,548 - $106,012 - includes locality pay).  Final compensation will be negotiated within the listed market value based upon the candidate’s established salary history. Salaries over and above the top of the pay range will not be entertained or negotiated.  Candidates who live outside the Washington, D.C. area will be considered for employment but no relocation expenses will be reimbursed.

 

  1. PERIOD OF PERFORMANCE: Two (2) years, with three (3) one-year options

 

  1. PLACE OF PERFORMANCE: Washington, D.C.

 

  1. STATEMENT OF WORK

 

POSITION DESCRIPTION

 

BACKGROUND

 

The Office of U.S. Foreign Disaster Assistance (OFDA) is the office within USAID that is responsible for providing emergency non-food humanitarian assistance in response to international crises and disasters.  OFDA is part of the Bureau for Democracy, Conflict, and Humanitarian Assistance (DCHA) and is organized into six divisions.

 

The Africa (AFD) Response Division and the Asia, Latin America, Europe, and Middle East (ALE) Response Division are responsible for the provision of emergency humanitarian assistance through a grants mechanism to non-governmental organizations (NGOs), international organizations including United Nations (UN) agencies and to other partners to ensure the implementation and delivery of this assistance.  These divisions also oversee OFDA’s non-response efforts in disaster risk reduction and resilience.  AFD and ALE Response Divisions also coordinate with other organizations for the provision of relief supplies and assistance. They devise, coordinate and implement program strategies for a variety of natural and complex disaster situations. Both Divisions encompass groups of operations specialists who provide technical expert capability in assessing the quality and strategic function of disaster response and risk reduction activities. The AFD Response Division is divided into two teams: East and Central Africa (ECA), and Southern, West, and North Africa (SWAN). The ALE Response Division is divided into four teams: East Asia and the Pacific (EAP), Europe, the Middle East, and Central Asia (EMCA), Latin America and the Caribbean (LAC), and South Asia.

The Operations (OPS) Division develops and manages operations for OFDA’s disaster responses by readying people and systems; projecting U.S. Government (USG) humanitarian capacity quickly into the field; and delivering material and technical assistance. The OPS Division maintains readiness to respond to emergencies through several mechanisms, including managing Urban Search and Rescue Teams, coordinating, staffing, training, and equipping Disaster Assistance Response Teams (DARTs), and Washington-based Response Management Teams (RMTs), and stockpiling emergency relief commodities in key locations around the globe to ensure OFDA’s capacity to execute and coordinate USG humanitarian assistance and response to natural disasters and complex emergencies. The OPS Division provides technical guidance and expertise in Disaster Logistics, Urban Search and Rescue, Operations Center management, activation/readiness, Civil-Military Liaison, and Chemical, Biological, Radiological, Nuclear and Explosive Consequence Management.  It also provides overseas support to OFDA offices and personnel and to other sectors necessary to ensure OFDA’s capacity to execute and coordinate USG humanitarian assistance and response to natural disasters and complex emergencies. The OPS Division is divided into four teams: the Disaster Assistance Support Program (DASP), Military Liaison Team (MLT), Operations Support Team (OST), and Overseas Administration Team (OAT).

 

The Program Support (PS) Division provides operational management support, including general administration, budget and financial services, procurement planning, information technology, human resources management including staff care, and contract and grant administration support to OFDA.  The PS Division supports OFDA's mandate by providing innovative solutions in the areas of Information Technology, staffing, funds control, budgeting, human resource management, and procurement to facilitate timely disaster responses. The PS Division is divided into four teams: the Award, Audit, and Risk Management (AARM) Team, Human Resources Management Team (HRM), Budget, Finance, and Information Technology (BFIT) Team, and the Acquisition and Management (ACQ) Team.

 

The Preparation, Strategic Planning and Mitigation (PSPM) Division is responsible for the technical oversight of all OFDA response and mitigation programs, as well as preparation for response, mitigation, and disaster risk reduction activities. The PSPM Division houses technical experts in all sectors potentially affected by disasters, and leads the Agency in developing and promoting best practices for programming in these specific sectors. In addition, PSPM will be the focal point for technological innovations for humanitarian assistance in areas such as monitoring and evaluation, assessment, and information management. The PSPM Division is divided into four teams: Cross-Cutting Sectors Team, Natural Hazards Team, Health Team, and the Food Security and Livelihoods Team.

The Humanitarian Policy and Global Engagement (HPGE) Division assists the DCHA front office, the OFDA Director and OFDA Deputy Director with tracking trends and policy developments in the humanitarian assistance field.  It engages in policy dialogue with other parts of USAID, the USG interagency, other donors, multilateral agencies, and NGO partners; recommends strategies for action to DCHA; initiates development of policy and internal guidance for OFDA; maintains global relationships with implementing partners, other donors, and the broader humanitarian architecture; and engages with the UN to advance USG humanitarian policy objectives and promote humanitarian principles within the USG and internationally.   The HPGE Division leads OFDA's communications and social media outreach to effectively communicate OFDA’s story to a variety of strategic audiences.  It serves as the office’s primary interlocutor on strategic issues with other federal partners to provide guidance to OFDA on policy issues pertaining to the interagency, and to improve USG humanitarian coordination and response during large-scale crises. The HPGE Division staff manages global programs, policy and outreach, strategic communications, and interagency training and engagement. HPGE is divided into seven teams: Policy Team, Global Programs Team, Strategic Interagency Team, Strategic Communications Team, Global Capacity and Leadership Development Team, Public-Private Engagement Team, and the United States Mission to the UN (USUN) in New York, Geneva, and Rome.

INTRODUCTION

DCHA/OFDA provides non-food humanitarian assistance in response to international crises and disasters. HPGE serves as the principal focal point for humanitarian policy development, engagement, and institutional relationships with international organizations and other donor governments. HPGE tracks trends and policy developments in the humanitarian assistance field; engages in policy discussion with other donors and multilateral agencies; recommends strategies for action to DCHA; initiates policy and internal guidance for the organization; maintains global relationships with implementing partners; leads OFDA’s communications and social media outreach; and serves as the primary interlocutor on strategic issues with OFDA’s other federal partners on global issues.

The Online Communications Specialist position serves as an integral part of HPGE’s Strategic Communications Team, closely coordinating with other parts of the USG community on humanitarian and online messaging issues. The position will be responsible for providing overarching communications and messaging support for OFDA, in close coordination with the Senior Online Communications Specialist.

 

OBJECTIVE

 

OFDA requires the services of one Online Communications Specialist to help manage OFDA’s outreach efforts both online and on social media.

 

  1. CORE FUNCTIONAL AREAS OF RESPONSIBILITY

 

DUTIES AND RESPONSIBILITIES

 

The Online Communications Specialist will be responsible for working with the Senior Online Communications Specialist to grow OFDA’s online and social media equities. Duties include: messaging OFDA’s disaster response activities online, creating new online content, maintaining web pages, and expanding OFDA’s social media following. As a member of the Strategic Communications Team, which is housed within the HPGE Division, the Online Communications Specialist will also draft and post blogs entries for the USAID website, as well as create tweets and content for OFDA’s Twitter, Facebook, and Instagram platforms. In addition, this individual will work closely with other members of the Strategic Communications Team and OFDA staff to develop and implement strategies to increase awareness of and appreciation for the office.

Online Outreach and Maintenance

  • Update and populate USAID website with OFDA information and materials, including public fact sheets, situation reports, alerts, news items, graphics, multimedia content, and articles.
  • Maintain and develop content for all OFDA online properties.
  • Work with Senior Online Communications Specialist to conceptualize and create multimedia content to highlight OFDA activities and good donations messaging.
  • Identify key outreach opportunities to advance strategic OFDA’s messages online or on social media.
  • Produce website content that is in line with USAID communications strategy.
  • Draft and/or facilitate the posting of blogs on behalf of OFDA staff for a variety of fora.
  • Coordinate with the Senior Online Communications Specialist to ensure that OFDA’s online presence is maintained in alignment with Agency priorities.
  • Work with Senior Online Communications Specialist and USAID and OFDA web teams to make updates to OFDA online assets on USAID.gov and to the Office’s Microsoft SharePoint site, as needed.
  • Review, monitor, and update online disaster and crisis response content for quality and timeliness, as well as for compliance with the agency’s information management procedures and practices.
  • Keep current with humanitarian and social media issues through relevant blogs, list serves, and events.
  • Apply editorial processes and approval workflows in the agency’s web content management system.

 

Social Media Outreach

  • Work with Senior Online Communications Specialist to populate OFDA’s social media outlets with up-to-date content; engage with OFDA staff, humanitarian aid organizations, and other relevant parties to obtain content; monitor comments and mentions; respond in a timely manner.
  • Produce daily social media content—in coordination with OFDA’s Strategic Communications Team—that will increase engagement and follower count.
  • Monitor OFDA social media channels for comments and mentions and responding promptly to online queries.
  • Work with the Strategic Communications Team Leader and Senior Online Communications Specialist to create social media campaigns and toolkits to highlight specific OFDA activities and/or events in coordination with the Strategic Communications Team.
  • Track metrics, as well as monitor and participate in relevant online conversations.
  • Monitor and analyze social media trends to advise on keeping OFDA’s social media platforms in line with current trends, and to look for new engagement opportunities and messaging methods.
  • Represent the Strategic Communications Team during relevant USAID or USG meetings pertaining to social media and digital communications.


 

Strategic Communications

  • Work with OFDA’s Strategic Communications Team to identify, develop, and implement OFDA’s strategic communications goals; track and determine impact of targeted strategies.
  • Work with OFDA’s Strategic Communications Team to adapt OFDA’s Online Communications Strategy to reflect changing priorities and evolving needs of OFDA.
  • Work with the Senior Online Communications Specialist to develop new strategies, in coordination with the Strategic Communications Team Leader, to expand OFDA’s public outreach.

 

Other Duties

  • Sign-up for and serve as needed, on Washington-based RMTs, which provide services and support to DARTs deployed in response to disasters. The duties on RMTs will be varied.
  • Serve as the OFDA after-hours duty officer on a rotational basis, for approximately one week every six months.
  • As needed, serve on DARTs, which may require immediate (within 24 hours) deployment overseas for an extended period of time.
  • As needed, may serve on temporary details within the office or region not to exceed six months. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities as well as directly related to the scope of work provided.

 

SUPERVISORY RELATIONSHIP:

The Online Communications Specialist will take direction from and report to the Strategic Communications Team Leader but work closely with the Senior Online Communications Specialist, as well as OFDA’s Information Support Unit and website development team.

 

SUPERVISORY CONTROLS:

Supervisor sets overall objectives and resources available. The USPSC consults with supervisor to develop deadlines, projects and work to be done. The USPSC is responsible for planning and carrying out assignments. The USPSC is responsible for planning approach or methodology to be used in carrying out assignments.

 

  1. PHYSICAL DEMANDS

 

The work is generally sedentary and does not pose undue physical demands.  During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

 

  1. WORK ENVIRONMENT

 

Work is primarily performed in an office setting.  During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

 

  1. START DATE: Immediately, once necessary clearances are obtained.

 

  1. POINT OF CONTACT: See Cover Letter.

 

 

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION

(Determines basic eligibility for the position.  Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position.)

 

Bachelor's degree with significant study in or pertinent to the specialized field (including, but not limited to, social media, digital communications, marketing, public relations, journalism, international relations, political science, or a related field), and minimum five (5) years of relevant work experience, including at least two (2) years’ experience working on online communications and social media projects. Candidate must have demonstrated experience and ability working with content management systems (i.e. WordPress and Drupal) and producing online content. Candidate must also have familiarity with international humanitarian and disaster issues, USG agencies, and strategic messaging and possess excellent written, verbal, and interpersonal communications skills.

 

OR

 

Master’s degree with significant study in or pertinent to the specialized field (including, but not

limited to, social media, digital communications, marketing, public relations, journalism, international relations, political science, or a related field), and minimum four (4) years of relevant work experience, including at least two (2) years’ experience working on online communications and social media projects.  Candidate must have demonstrated experience and ability working with content management systems (i.e. WordPress and Drupal) and producing online content. Candidate must also have familiarity with international humanitarian and disaster issues, USG agencies, and strategic messaging and possess excellent written, verbal, and interpersonal communications skills.

 

SELECTION FACTORS

(Determines basic eligibility for the position.  Applicants who do not meet all of the selection factors are considered NOT qualified for the position.)

  • Applicant is a U.S. Citizen.
  • Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.
  • USPSC Application form AID 309-2. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.
  • Supplemental document specifically addressing the Quality Ranking Factors (QRFs) submitted.
  • Ability to obtain and maintain a Secret level clearance as provided by USAID.
  • Ability to obtain a Department of State medical clearance.
  • Must not appear as an excluded party in the System for Award Management (SAM.gov).
  • Satisfactory verification of academic credentials.

 

QUALITY RANKING FACTORS (QRFs)

(Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors below are of equal value.)

 

QRF #1           Demonstrated experience and ability to develop social media content, create social media campaigns/toolkits, and engage with strategic partners to amplify messages and grow an organization's online brand. Provide specific examples.

 

QRF #2           Demonstrated experience and ability to communicate an organization's activities online through the development of new web pages and online content. Provide specific examples of how you conceptualized and developed new web/digital content to strategically reach more people online. Also provide specific examples of how you coordinated these efforts with social media promotion activities to engage key stakeholders. Please include details of any specific content you created.

 

QRF #3           Demonstrated experience and ability to (a) research current and future social media trends (b) analyze key metrics (c) interact with the public via online/social media channels. Provide specific examples for each demonstrated area and explain how you successfully and strategically applied these skills to increase an organization's online engagement.

 

QRF #4           Demonstrated ability to work in a team environment to envision, develop, and implement creative online content and communication products across a variety of media forums. Provide specific examples for each demonstrated area.

 

QRF #5           Demonstrated experience and ability to adapt an organization’s online communications strategies to reflect changing priorities, breaking news, and evolving needs. Demonstrated ability to work under pressure and under tight deadlines while maintaining an attention to detail. Provide specific examples for

each demonstrated area.
BASIS OF RATING: Applicants who meet the Education/Experience requirements and Selection Factors will be further evaluated based on scoring of the QRF responses.  Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

 

Applicants are required to address each of the QRFs in a separate document describing specifically and accurately what experience, training, and/or education they have received as it pertains to each factor.  Be sure to include your name and the announcement number at the top of each additional page.  Failure to address the selection factors and/or Quality Ranking Factors may result in not receiving credit for all pertinent experience, education, and/or training.

 

The most qualified candidates may be interviewed and required to provide a writing sample. OFDA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for applicants being considered for selection. Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an applicant. OFDA reserves the right to select additional candidates if vacancies become available during future phase of the selection process.

 

The Applicant Rating System is as Follows:

QRFs have been assigned the following points:

QRF #1 – 4 points

QRF #2 – 4 points

QRF #3 – 4 points

QRF #4 – 4 points

QRF #5 – 4 points

 

Interview Performance Round 1 – 10 points

 

Interview Performance Round 2 – 25 points

 

Writing Test – 35 points

 

Satisfactory Professional Reference Checks – 10 points

 

Total Possible Points: 100

 

APPLYING:

 

Applications must be received by the closing date and time at the address specified in the cover letter.

 

Qualified individuals are required to submit:

 

  1. Complete resume. In order to fully evaluate your application, your resume must include:

 

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.

(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.

(e) U.S. Citizenship

(f) Optional:  How did you hear about this opportunity? (FedBizOps, OFDA Jobs, Career Fair, etc.).

 

Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation.  This information should be clearly identified in your resume.  Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

 

  1. Supplemental document specifically addressing the QRFs shown in the solicitation.

 

  1. USPSC Application form AID 309-2. Applicants are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.

Additional documents submitted will not be accepted.

 

By submitting your application materials, you certify that all of the information on and attached to the application is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

 

To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email.

 

DOCUMENT SUBMITTALS

 

Via email: recruiter@ofda.gov

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