USPSC Response Operations Center Manager

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USAID / BHA
Published
September 23, 2021
Location
Washington, D.C.
Post Type
Experience (minimum)
2-5 Years
Education (minimum)
High School
Travel Required?
Not specified
Base Salary
Not specified

Description

Solicitation Number: 720BHA21R00084

ISSUANCE DATE: September 23, 2021

CLOSING DATE AND TIME: July 22, 2022, 12:00 P.M. Eastern Time 

SUBJECT: Solicitation for U.S. Personal Service Contractor (USPSC)

 

Dear Prospective Offerors:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of Field and Response Operations (FARO), is seeking offers from qualified U.S. citizens to provide personal service as a Response Operations Center Manager (OCM) under a United States Personal Services Contract (USPSC), as described in the solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Offerors interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.

(d) U.S. Citizenship

(e) Optional:  How did you hear about this opportunity? (SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS AND THE SYSTEM FOR AWARD MANAGEMENT

All USPSCs with a place of performance in the United States are required to have a Data Universal Numbering System (DUNS) number and be registered in the System for Award Management (SAM) database prior to receiving an award. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list.  The selectee will be provided with guidance regarding this registration.

NOTE: As of March 28, 2018, all new SAM.gov entity registrations will now require a signed notarized letter identifying the authorized Entity administrator for the entity associated with the DUNS number. Additional information on the format of the notarized letter and where to submit can be found via the below Federal Service Desk link:

https://www.fsd.gov/fsd-gov/answer.do?sysparm_kbid=d2e67885db0d5f00b3257d321f96194b&sysparm_search=kb0013183

Offerors can expect to receive a confirmation email when offer materials have been received. Offerors should retain for their records copies of all enclosures which accompany their offers. Your complete resume must be emailed to:

FARO Recruitment Team

E-Mail Address: BHA.FARORecruitment@usaid.gov

Website: www.BHAjobs.net

Any questions on this solicitation may be directed to the FARO Recruitment Team via the information provided above.

Sincerely,

Sonja Stroud-Gooden

Contracting Officer

 

I. GENERAL INFORMATION

1. SOLICITATION NO.: 720BHA21R00084

2. ISSUANCE DATE: September 23, 2021

3. CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: This solicitation is open and continuous until July 22, 2022. The following are the closing dates for each review period:

November 22, 2021, 12:00 P.M. Eastern Time

March 21, 2022, 12:00 P.M. Eastern Time

July 22, 2022, 12:00 P.M. Eastern Time

Offerors not selected during a previous review period must reapply in order to be considered for positions available in subsequent review periods. A review period may be cancelled at HBMO’s discretion.

4. POINT OF CONTACT: FARO Recruitment Team, BHA.FARORecruitment@usaid.gov

5. POSITION TITLE: Response Operations Center Manager

6. MARKET VALUE: Depending on the qualifications of the offeror, this position can be filled at either the GS-11 ($72,750 - $94,581), GS-12 ($87,198 - $113,362) or GS-13 ($103,690 - $134,798) equivalent level, including Washington, D.C. locality pay.

Offerors who meet the minimum qualifications for a GS-11 will be considered for the GS-11 level positions. Offerors who meet the minimum qualifications for a GS-12 will be considered for the GS-12 level only. Offerors who meet the minimum qualifications for a GS-13 will be considered for the GS-13 level only.

Offerors selected at the GS-11 may have an opportunity for advancement to the GS-12 equivalent after at least two years at the GS-11 level, if the individual receives a recommendation from the supervisor for advancement along with an Exceeds Fully Successful performance evaluation. Advancement to the GS-12 level is not guaranteed. Offerors selected at the GS-12 may have an opportunity for advancement to the GS-13 equivalent after at least two years at the GS-12 level, if the individual receives a recommendation from the supervisor for advancement along with an Exceeds Fully Successful performance evaluation. Advancement to the GS-13 level is not guaranteed.

Salaries over and above the top of the pay range will not be entertained or negotiated.

If the position is for a Washington based PSC, offerors who live outside the Washington, D.C. area will be considered for employment, but no relocation expenses will be reimbursed.

7. PERIOD OF PERFORMANCE: Five (5) years.

8. PLACE OF PERFORMANCE: Washington, D.C.

9. ELIGIBLE OFFERORS: U.S. Citizens

10. SECURITY LEVEL REQUIRED: Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

11. STATEMENT OF DUTIES

POSITION DESCRIPTION

BACKGROUND

The United States Agency for International Development (USAID)’s Bureau for Humanitarian Assistance (BHA) is responsible for facilitating and coordinating U.S. Government (USG) humanitarian assistance overseas in response to all types of international disasters, including slow-onset disasters such as droughts or famine, natural disasters such as earthquakes or floods, or man-made disasters such as conflict or war. BHA is responsible for planning, coordinating, developing, achieving, monitoring, and evaluating international humanitarian assistance falling into two conceptual areas:

  • Humanitarian Response activities comprise needs-based humanitarian assistance provided to save lives, alleviate suffering, and protect human dignity during and in the aftermath of emergencies. Humanitarian assistance is grounded in humanitarian principles and is directed toward the most vulnerable populations.
  • Early Recovery, Risk Reduction, and Resilience (ER4) activities will set the initial foundations for longer-term recovery as appropriate and will work in close conjunction with humanitarian assistance. Early recovery is an approach that supports communities impacted by crises to protect and restore basic systems and service delivery. Early recovery builds on humanitarian response efforts and establishes the initial foundations of long-term recovery. Early recovery activities are implemented for a specified, appropriate timeframe that assists populations recovering from an identifiable shock. Risk reduction is the prevention of new and reduction of existing disaster risk and management of residual risk, which contributes to strengthening resilience and to the achievement of sustainable development. Resilience is the ability of people, households, communities, countries, and systems to mitigate, adapt to, and recover from shocks and stresses in a manner that reduces chronic vulnerability and facilitates inclusive growth.

BHA has seven offices, as follows:

The Bureau’s three geographic offices are: (1) Office of Africa; (2) Office of Asia, Latin America and the Caribbean; and (3) the Office of the Middle East, North Africa and Europe.  Each geographic office designs, provides, and assesses humanitarian assistance for their respective regions, including assistance related to responding to, recovering from, and reducing the risk of man-made and natural disasters, while linking with other USAID investments that build resilience.

The Office of Global Policy, Partnerships, Programs, and Communications (G3PC) shapes and influences USAID’s role within the international humanitarian system; leads engagement on a range of policy, programmatic, and operational issues; and positions the Agency to influence collective response to emergency needs across the globe.

The Office of Technical and Program Quality (TPQ) leads the Bureau's efforts to provide high-quality programmatic and technical leadership, oversight, and guidance. In addition, TPQ leads the Bureau’s external engagement with academia and coordinates research to advance the effectiveness, efficiency, and impact of humanitarian and multi-year programming.

The Office of Humanitarian Business and Management Operations (HBMO) is responsible for maintaining 24/7 operability by providing leadership, planning, quality assurance, technical expertise, and process management.  HBMO ensures effective stewardship of the Bureau’s support services, including workforce planning, staffing, financial management, internal controls, facilities operations and infrastructure.

The Office of Field and Response Operations (FARO) leads and manages operational assistance and the purchase and delivery of goods and services in response to declared foreign disasters and international humanitarian needs in key functional areas, including supply-chain management, procurement, logistics, oversight, and operational coordination with the U.S. military.

FARO VALUES

FARO team members ensure that the following division values are incorporated into all aspects of work:

1. Spiritus Operandi/Espirit De Ops

  • Demonstrating trust and openness among staff by assuming the best regarding our colleagues’ intentions and efforts.
  • Acting with eagerness and willingness to support one another and work together on tasks.
  • Maintaining top-down and bottom-up transparency while promoting a strong work ethic as paramount.
  • Demonstrating that optimism, humor, and perspective are powerful components of success, even in crisis-driven work.

2. Positive Interactions

  • Owning how FARO is perceived by others to ensure people maintain a positive impression of the division by treating everyone, regardless of seniority or organizational affiliation, in a professional, courteous, and respectful manner.
  • Building a reputation that when FARO is on an issue, it’s going to get addressed.
  • Doing our jobs consistently, competently, and effectively, with a focus on results.
  • Paying attention and listening mindfully to others, with the intent to really understand how they view a situation and what issue they are trying to address.
  • Exhibiting partnership and enthusiasm in helping others solve problems; including delivering hard messages with a smile.

Competency

  • Adopting flexible and creative solutions to provide partners and beneficiaries with quality, effective, consistent, and timely results.
  • Maintaining proficiency and leadership in our areas of expertise, through engagement, training, field deployments, and exposure to other communities of thought.
  • Holding a long-term strategic perspective in the face of current crises.
  • Maintaining a global and functional focus for the office.

4. Resourcefulness

  • Using innovating contracting, engagement, administrative, and programmatic approaches to meeting emerging requirements, while being flexible to changing needs.
  • Reaching out within the office, agency, interagency, and community beyond to seek innovative and creative solutions.
  • Proactively seeking and embracing positive change in order to provide and better service to our customers and stakeholders.
  • Viewing challenges as opportunities and focusing on finding a solution rather than just highlighting complications or issues.

5. Staff Depth and Sustainability

  • Cultivating a breadth of experience and expertise by hiring individuals from diverse professional, cultural, and experiential backgrounds.
  • Proactively developing relationships with other industries and communities in order to learn and innovate.
  • Encouraging staff to service in a variety of roles, through staff rotations, shadowing, mentoring, and FARO liaison positions.
  • Continuing to support and staff responses through a variety of hiring mechanisms and resources.
  • Achieving response readiness while prioritizing personal life for both self and team members.
  • Bolstering staff wellness by incorporating flexible work schedules, leading to increased staff dedication, high-quality work, and flexibility.

6. Commitment to Safety and Security

  • Recognizing that staff safety and security is everyone’s responsibility and enables BHA access in the field.
  • Holding as a hallmark an underlying orientation towards managing risk for staff.
  • Preparing staff through training, mentoring, standard operating procedures, and provision of contextual knowledge.
  • Displaying professional conduct and integrity during crisis response operations.
  • Advocating for professional assessments of security risks prior to deployment of staff.

INTRODUCTION

The Response Operations Center Team (ROCT) within USAID’s Bureau of Humanitarian Assistance (BHA) is responsible for maintaining the readiness of the agency’s operations centers and providing support during activation to a designated Response Management Team (RMT). BHA’s operations centers can be activated and staffed by an RMT, which will lead the response from Washington, D.C. in support of a field-based Disaster Assistance Support Team (DART). The ROCT leads and coordinates preparation, scheduling, use, and maintenance of the various operation centers, each of which is capable of sustaining RMTs of varying size, complexity, and duration.  All BHA operations centers contain a variety of information technology (IT) equipment to facilitate efficient and effective work by the RMT, including general office equipment, video teleconferencing systems, classified information systems, and various Audio-Visual set-ups. The ROCT also focuses on ensuring that BHA’s operations centers incorporate new and emerging technology, equipment, systems, and procedures.  During a disaster response, ROCT members provide an orientation to the physical space, emergency procedures, and BHA’s IT systems. ROCT members also coordinate and conduct visits and tours of the operations centers for visiting guests and dignitaries.  The ROCT also manages BHA’s 24-hour Duty Officer Program and provides guidance and support to the agency on classified material handling and physical security.  ROCT members also engage internationally, serving as operations center advisors in host countries both on active disaster responses, as well as for disaster risk reduction efforts pre-disaster.

OBJECTIVE

BHA requires the services of a full-time Response Operations Center Manager (OCM) for the Response Resources Division (R2D) ROCT to assist in the management of BHA’s Response Operations Centers. Response OCM strengthens BHA’s capability to provide prompt, effective services in support of the delivery of humanitarian assistance around the world. The Response OCM will be based in Washington, D.C.

It takes talented people with unique experiences to provide the best humanitarian aid possible. We are committed to having a workforce that reflects the global communities we serve. We strive to create an inclusive workplace, where everyone brings their authentic selves to work.  We invite you to join us in providing humanitarian assistance to save lives and alleviate the suffering around the world.

DUTIES AND RESPONSIBILITIES

As a member of the ROCT the Response OCM will lead and coordinate the preparation, scheduling, use, and maintenance of BHA’s operations centers utilized during disaster responses of varying complexity. These operations centers are capable of RMTs of various sizes and complexities, and include items such as video-teleconferencing systems, audio-video systems, classified information (ClassNet) systems, and other office supplies and equipment. In addition to Operation Center Management, the OCM will manage and coordinate BHA’s duty officer portfolio, uniform, and equipment portfolio, and serve as Unit Security Officer.

The duties and responsibilities include:

At the GS-11 Equivalent Level

  • Provide daily administrative and operational support for the ROCT.
  • Assist senior staff as needed on operational systems and processes, including developing and maintaining standard operating procedures for administrative support for the ROCT.
  • Coordinate with relevant staff to define training requirements and assist in the preparation of training materials for staff.
  • Provide information for recurring bureau and agency reports as well as assist in responding to requests for information and taskers.
  • Assist in maintaining ROCT resources and source documents.
  • Assist with the orientation of new ROCT personnel and keep informed of changes to the administrative, financial, technical, operational, and training requirements of BHA.
  • Assist team members in coordinating support before and during large disaster operations, training sessions, conferences, and other large-scale operations or projects.
  • Maintain a professional demeanor during all interactions and maintain a customer-service approach while working to resolve any issues.
  • Review and appropriately archive documents and files in accordance with Agency policies.
  • Use Microsoft Office and Google applications to include Excel, Word, Sheets, Docs, Slides, and PowerPoint among others to prepare documents, correspondence, spreadsheets, reports, etc.
  • Attend team, office, and other meetings as assigned by the Team Leader and, when necessary, prepare summaries of these meetings.
  • Serve, as needed, as ROCT/R2D representative on technical evaluation panels for BHA solicitations including USPSCs.
  • Serve as the BHA after-hours Duty Officer on a rotational basis, for approximately one week every six months.
  • Serve as technical expert for Duty Officers, briefing on procedures and resolving problems for others serving as Duty Officer
  • Available for rotational on-call periods as point of contract for ROCT in the event of an after hours disaster activation.
  • Serve as alternate Unit Security Officer performing as a technical expert on handling classified information, storage, and destruction.
  • Facilitate scheduled and impromptu tours of facilities with the ability to explain the Response Management System (RMS) to various audiences.
  • Resolve minor facility and IT issues and elevate issues to appropriate contacts when necessary. Validate issues have been resolved and follow up on unresolved issues.
  • Brief RMT members on Operation Center facilities, equipment, and emergency procedures.
  • Regulate and assist with facility access.
  • As needed, serve as a member of the Washington-based RMTs which provide services and support to DARTs deployed in response to disasters. The duties on RMTs will be varied. RMT service is not a core requirement or expectation, but occasional RMT activations are possible.
  • As needed, serve on DARTs which would involve deployment overseas for an extended period. DART service is not a core requirement, but occasional deployments are possible.
  • As needed, may serve on temporary detail within the Bureau. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities as well as directly related to the scope of work provided.
  • Become certified and serve as an Agreement Officer’s Representative/Contracting Officer’s Representative (AOR/COR), as assigned. The AOR/COR provides financial and programmatic oversight of all aspects of managing the agreement or contract; this includes but is not limited to reviewing invoices, requests for approvals, program/project deliverables (i.e., work plans, annual reports, month status reports), travel requests, key personnel requests, and financial/budget reports. They are responsible for drafting and submitting the annual contractor performance evaluation in Contract/Assistance Performance Assessment Review System. They prepare and review contract/assistance modifications documentation and assist the Contracting/Agreement Officer to ensure performance is compliant with the terms and conditions of the contract/agreement, the FAR, and USAID policy. AOR/CORs are responsible for all related requirements set forth in the COR designation letter and the AOR designation letter.
  • Consistently model behaviors that demonstrate a commitment to building and maintaining a non-hostile work environment free of discrimination, bias, unfairness, exclusion, offensive behaviors, and harassment of any kind.
  • Actively participate in diversity and harassment training opportunities, brown bag sessions or focus group discussions, and workforce diversity initiatives/activities focused on helping to improve the organizational culture.
  • Ensure staff attends trainings related to harassment, discrimination, sexual abuse/ exploitation, and keep staff abreast of updates to policies, processes, and guidelines. Encourage staff participation in initiatives/programs that promote diversity and combat harassment in the workplace.
  • Demonstrate consistent accountability for adherence to and knowledge of laws, executive orders, and USAID’s policies which prohibit Equal Employment Opportunity (EEO) and non-EEO infringements as well as the Agency’s zero tolerance for sexual misconduct, including harassment, exploitation, and abuse of any kind.
  • Ensure that conduct is not inappropriate or offensive to others by responsibly and intentionally creating a culture of civility and respect whereby both managers and employees are expected to behave professionally at all times.
  • Hold self and others accountable for adhering to a zero-tolerance policy for harassment of any form, bullying or any other prohibited behaviors and report objectionable conduct.
  • Assist staff in understanding the value of differing perspectives, cultural norms, and gender in the work environment.

At the GS-12 Equivalent Level

At this grade level, (if the PSC is promoted during contract performance) the OCM has demonstrated satisfactory competence in the duties and responsibilities described above in the GS-11 duties and responsibilities. He/she will perform the above listed duties including the following duties below:

  • Validate emergency plans and procedures.
  • Manage BHAs uniform and equipment portfolio. Receiving, stocking, shipping, and distributing supplies as needed. Resolving customer service issues. Complete international shipments, including customs forms.
  • Coordinate the orientation of new ROCT staff and keep them informed of changes to the administrative, financial, technical, operational, and training requirements of BHA.
  • Coordinate and participate in the scheduling, organizing, and execution of meetings, conferences, and off-site events, including the management of calendar invitations, phone bridge lines, video conference calls, agendas, room reservations, and note taking.
  • Coordinate responses to information requests related to operation centers and response activities.
  • Coordinate the routing of various documents and memos through the approval chain, following up on pending details and ensuring deadlines are met.
  • Develop proficiency in basic budgetary and financial management concepts, including principles of appropriations law, funds control violations, and pertinent USAID budgetary or financial policies.
  • Facilitate regular team meetings and brief team members on current issues, priorities of work, and scheduling.
  • Assist with the preparation of the ROCT annual budget.
  • Review and recommend budgets for prospective and existing ROCT portfolios.
  • Provide functional training and onboarding support to senior colleagues on ROCT/R2D systems and standard operating procedures.

At the GS-13 Equivalent Level

At this grade level, (if the PSC is promoted during contract performance) the OCM has demonstrated satisfactory competence in the duties and responsibilities described above in the GS-11 and GS-12 duties and responsibilities. He/she will perform the above listed duties including the following duties below:

  • Serve as Acting ROCT Lead in absence of Team Lead, supervising the work assignments of the team.
  • Represent ROCT and R2D in meetings with stakeholders discussing operational priorities, objectives, progress, results, and challenges.
  • Represent BHA on International Early Recovery, Risk Reduction, and Resilience programs including presenting training and facilitating exercises for host governments (may include international site visits).
  • Attend office-wide coordination meetings as ROCT/R2D’s point of contact in the area of responsibility and ensure ROCT/R2D interests and priorities are clearly articulated.
  • Participate in interagency and stakeholder-wide meetings as assigned by the Team Leader.
  • Represent ROCT/R2D interests to external stakeholders such as IT support contractors.

SUPERVISORY RELATIONSHIP:

The USPSC will take direction from and report to the ROCT Leader or his/her designee.

SUPERVISORY CONTROLS:

For GS-11 Equivalent: Supervisor sets overall objectives and resources available and works with the USPSC to develop deadlines, work to be done, and methodology. The USPSC is responsible for carrying out assignments and consults with the supervisor for policy interpretations.

For GS-12 Equivalent and GS-13 Equivalent: Supervisor sets overall objectives and resources available. The USPSC consults with the supervisor to develop deadlines, projects, and work to be done. The USPSC is responsible for planning and carrying out assignments. The USPSC is responsible for planning approaches or methodology to be used in carrying out assignments.

12. PHYSICAL DEMANDS

The work is generally sedentary and does not pose undue physical demands. During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

13. WORK ENVIRONMENT

Work is primarily performed in an office setting. During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

14. START DATE: Immediately, once necessary clearances are obtained.

MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION

(Determines basic eligibility for the position. Offerors who do not meet all of the education and experience factors are considered NOT qualified for the position.)

For the GS-11 Equivalent Level

High School Diploma and at least seven (7) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus three (3) years of experience working in a pertinent field, including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus two (2) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

For the GS-12 Equivalent Level

High School Diploma and at least nine (9) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus five (5) years of experience working in a pertinent field, including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus four (4) years of experience working in a pertinent field including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

For the GS-13 Equivalent Level

High School Diploma and at least eleven (11) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus seven (7) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus five (5) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. FAR provisions of this solicitation are available at https://www.acquisition.gov/browse/index/far.

SELECTION FACTORS

(Determines basic eligibility for the position. Offerors who do not meet all of the selection factors are considered NOT qualified for the position.)

  • Offeror is a U.S. Citizen.
  • Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.
  • USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.
  • Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.
  • Ability to obtain and maintain a Department of State medical clearance throughout the contract.
  • Must not appear as an excluded party in the System for Award Management (SAM.gov).
  • Satisfactory verification of academic credentials.

OFFEROR RATING SYSTEM

The offeror rating system factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. Offerors must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided. The rating factors are as follows:

Professional Experience (10 points)

  • Demonstrated experience with emergency management support, including record-keeping and tracking work progress across multiple systems.
  • Demonstrated experience working as a team member or leader in support of a crisis, disaster, or emergency that required quick decision making in a stressful environment.

Technical Skills (10 points)

  • Demonstrated experience with IT equipment such as personal computers, video teleconference equipment, audio-visual displays, printers, scanners, and software such as electronic mail, calendar, and cloud storage programs from Microsoft, Google Suite, and Adobe.
  • Demonstrated experience developing and implementing processes, templates, and standard operating procedures.

Communication and Interpersonal Skills (10 points)

  • Demonstrated experience in customer service, focusing on providing guidance and advice on policies and procedures.
  • Demonstrated experience serving as a liaison between different teams, divisions, and offices while managing competing priorities and requests.

Interview Performance (50 points)

Professional Reference Checks (20 points)

Total Possible Points: 100

BASIS OF RATING: Offerors who meet the Education/Experience requirements and Selection Factors will be further evaluated in accordance with the Offeror Rating System. Those offerors determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

Offerors are required to address each factor of the Offeror Rating System in their resume, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection factors and/or Offeror Rating System factors may result in not receiving credit for all pertinent experience, education, training and/or awards.

The most qualified offerors may be interviewed and required to provide a writing sample. BHA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for offerors being considered for selection. Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. BHA reserves the right to select additional offerors if vacancies become available during future phase of the selection process.

IV. SUBMITTING AN OFFER

Offers must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.

(d) U.S. Citizenship

(e) Optional:  How did you hear about this opportunity? (SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume.  Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

Additional documents submitted will not be accepted.

By submitting your offer materials, you certify that all of the information on and attached to the offer is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the offer to be investigated. False or fraudulent information on or attached to your offer may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of offers for the intended position, please reference the solicitation number on your offer, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via email: BHA.FARORecruitment@usaid.gov

NOTE:  If the full security application package is not submitted within 30 days after the Office of Security determines eligibility, the offer may be rescinded. If a Secret security clearance is not obtained within nine months after offer acceptance, the offer may be rescinded. If Top Secret is required, and clearance is not obtained within nine months after award, USAID may terminate the contract at the convenience of the government. If Sensitive Compartmented Information (SCI) access is not obtained within nine months after Top Secret clearance is granted, USAID may terminate the contract at the convenience of the government.

NOTE: If the full medical clearance package is not submitted within two months after offer acceptance, the offer may be rescinded. If a Department of State medical clearance is not obtained; the offer may be rescinded.

NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS AND THE SYSTEM FOR AWARD MANAGEMENT

All USPSCs with a place of performance in the United States are required to have a Data Universal Numbering System (DUNS) number and be registered in the System for Award Management (SAM) database prior to receiving an offer. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list.  The selectee will be provided with guidance regarding this registration.

NOTE:  Registration for a DUNS number is FREE.

For general information about DUNS Numbers, please refer to Federal Acquisition Regulation (FAR) Clause 52.204-6, Unique Entity Identifier at https://www.acquisition.gov/far/part-52#FAR_52_204 and FAR 52.204-7, System for Award Management at https://www.acquisition.gov/far/part-52#FAR_52_204 or www.sam.gov.

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