SOLICITATION NUMBER: 720BHA22R00028

ISSUANCE DATE: May 17, 2022
CLOSING DATE AND TIME: February 7, 2023, 12:00 P.M. Eastern Time

SUBJECT: Solicitation for U.S. Personal Service Contractor (USPSC)

Dear Prospective Offerors:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of Field and Response Operations (FARO), is seeking offers from qualified U.S. citizens to provide personal service as a Support Relief Group (SRG) Field Operations Desk Officer under a United States Personal Services Contract (USPSC), as described in the solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Offerors interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.
(b) Specific duties performed that fully detail the level and complexity of the work.
(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.
(d) U.S. Citizenship
(e) Optional: How did you hear about this opportunity? (SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

NOTE REGARDING ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FEDERAL CONTRACTORS

The contractor will be required to show proof that the contractor is fully vaccinated against COVID-19 on or before the first date of onboarding, or submit an approved reasonable accommodation to the CO. If the contractor does not meet this requirement the contract may be terminated.

NOTE REGARDING UNIQUE ENTITY IDENTIFIER (UEI) NUMBER AND THE SYSTEM FOR AWARD MANAGEMENT

All USPSCs with a place of performance in the United States are required to have a Unique Entity Identifier (UEI) number and be registered in the System for Award Management (SAM) database prior to receiving an award. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list. The selectee will be provided with guidance regarding this registration.

NOTE: As of March 28, 2018, all new SAM.gov entity registrations will now require a signed notarized letter identifying the authorized Entity administrator for the entity associated with the UEI DUNS number. Additional information on the format of the notarized letter and where to submit can be found via the below Federal Service Desk link:

https://www.fsd.gov/fsd-gov/answer.do?sysparm_kbid=d2e67885db0d5f00b3257d321f96194b&
sysparm_search=kb0013183

Instructions to obtain a UEI can be found via the SAM.gov link.

Offerors can expect to receive a confirmation email when offer materials have been received. Offerors should retain for their records copies of all enclosures which accompany their offers.

Your complete resume must be emailed to:

FARO Recruitment Team
E-Mail Address: BHA.FARORecruitment@usaid.gov
Website: www.BHAjobs.net

Any questions on this solicitation may be directed to the FARO Recruitment Team via the information provided above.

Sincerely,

Sonja Stroud-Gooden
Contracting Officer

I. GENERAL INFORMATION

1. SOLICITATION NO.: 720BHA22R00028

2. ISSUANCE DATE: May 17, 2022

3. CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: February 7, 2023, 12:00 P.M. Eastern Time
This solicitation is open and continuous until February 7, 2023. The following are the closing dates for each review period:

June 7, 2022, 12:00 P.M. Eastern Time
October 7, 2022, 12:00 P.M. Eastern Time
February 7, 2023, 12:00 P.M. Eastern Time

Offerors not selected during a previous review period must reapply in order to be considered for positions available in subsequent review periods. A review period may be cancelled at FARO’s discretion.

4. POINT OF CONTACT: FARO Recruitment Team, BHA.FARORecruitment@usaid.gov

5. POSITION TITLE: Support Relief Group (SRG) Field Operations Desk Officer

6. MARKET VALUE: Depending on the qualifications of the offeror, this position can be filled at either the GS-09 ($47,097 – $61,227), GS-11 ($56,983 - $74,074) or GS-12 ($68,299- $88,792) equivalent level, with no locality pay.

Offerors who meet the minimum qualifications for a GS-09 will be considered for the GS-09 level positions. Offerors who meet the minimum qualifications for a GS-11 will be considered for the GS-11 level only. Offerors who meet the minimum qualifications for a GS-12 will be considered for the GS-12 level only.

Salaries over and above the top of the pay range will not be entertained or negotiated.

7. PERIOD OF PERFORMANCE: Five (5) years

STATEMENT OF LIMITATIONS ON PERIOD AND PLACE OF PERFORMANCE:
The purpose of this contract is to establish an employee/employer relationship with the contractor to perform services on a temporary, on-call, basis as part of the SRG. BHA intends to contract for these services for a maximum of 250 days per calendar year. Activation days vary but will not exceed 250 days during each contract year.

The level of effort anticipated under this contract will be provided within the terms of this contract at times mutually agreed to by BHA and the contractor. Upon identification of a temporary need within the scope of work, BHA will contact the contractor and provide the following information:

1. Date contractor is needed to report to BHA or assignment in the field
2. Duration of Assignment
3. Place of Performance

The contractor will notify BHA within 24 hours of availability. At the time the contractor accepts the assignment, he/she is expected to commit for the duration of the assignment. While the contractor will be required to commit to a certain time period, it is understood that the exigencies of a disaster may require the assignment to be extended (not to exceed 250 days). The contractor shall notify BHA at the time of commitment if their existing schedule would preclude an extension. Notification of schedule conflicts shall not necessarily disqualify the contractor from the assignment but will simply assist BHA in recruiting a replacement. Subsequently, if the contractor agrees to an extension of the duration of a particular assignment, thereafter, the contractor will be required to give BHA 10 days’ notice for release from the assignment.

8. PLACE OF PERFORMANCE: Worldwide

9. ELIGIBLE OFFERORS: U.S. Citizens

10. SECURITY LEVEL REQUIRED: Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

11. STATEMENT OF DUTIES

POSITION DESCRIPTION

BACKGROUND

The United States Agency for International Development (USAID)’s Bureau for Humanitarian Assistance (BHA) is responsible for facilitating and coordinating U.S. Government (USG) humanitarian assistance overseas in response to all types of international disasters, including slow-onset disasters such as droughts or famine, natural disasters such as earthquakes or floods, or man-made disasters such as conflict or war. BHA is responsible for planning, coordinating, developing, achieving, monitoring, and evaluating international humanitarian assistance falling into two conceptual areas:

● Humanitarian Response activities comprise needs-based humanitarian assistance provided to save lives, alleviate suffering, and protect human dignity during and in the aftermath of emergencies. Humanitarian assistance is grounded in humanitarian principles and is directed toward the most vulnerable populations.

● Early Recovery, Risk Reduction, and Resilience (ER4) activities will set the initial foundations for longer-term recovery as appropriate and will work in close conjunction with humanitarian assistance. Early recovery is an approach that supports communities impacted by crises to protect and restore basic systems and service delivery. Early recovery builds on humanitarian response efforts and establishes the initial foundations of long-term recovery. Early recovery activities are implemented for a specified, appropriate timeframe that assists populations recovering from an identifiable shock. Risk reduction is the prevention of new and reduction of existing disaster risk and management of residual risk, which contributes to strengthening resilience and to the achievement of sustainable development. Resilience is the ability of people, households, communities, countries, and systems to mitigate, adapt to, and recover from shocks and stresses in a manner that reduces chronic vulnerability and facilitates inclusive growth.
BHA has seven offices, as follows:

The Bureau’s three geographic offices are: (1) Office of Africa; (2) Office of Asia, Latin America and the Caribbean; and (3) the Office of the Middle East, North Africa and Europe. Each geographic office designs, provides, and assesses humanitarian assistance for their respective regions, including assistance related to responding to, recovering from, and reducing the risk of man-made and natural disasters, while linking with other USAID investments that build resilience.

The Office of Global Policy, Partnerships, Programs, and Communications (G3PC) shapes and influences USAID’s role within the international humanitarian system; leads engagement on a range of policy, programmatic, and operational issues; and positions the Agency to influence collective response to emergency needs across the globe.

The Office of Technical and Program Quality (TPQ) leads the Bureau's efforts to provide high-quality programmatic and technical leadership, oversight, and guidance. In addition, TPQ leads the Bureau’s external engagement with academia and coordinates research to advance the effectiveness, efficiency, and impact of humanitarian and multi-year programming.

The Office of Humanitarian Business and Management Operations (HBMO) is responsible for maintaining 24/7 operability by providing leadership, planning, quality assurance, technical expertise, and process management. HBMO ensures effective stewardship of the Bureau’s support services, including workforce planning, staffing, financial management, internal controls, facilities operations and infrastructure.

The Office of Field and Response Operations (FARO) leads and manages operational assistance and the purchase and delivery of goods and services in response to declared foreign disasters and international humanitarian needs in key functional areas, including supply-chain management, procurement, logistics, oversight, and operational coordination with the U.S. military.

INTRODUCTION

The Support Relief Group (SRG) is a program developed by BHA to satisfy its growing need for surge capacity. In response to numerous disasters worldwide, it became clear that BHA could not find, in a timely manner, adequate staff to cover all positions in the field and in Washington, and to backfill for permanent staff deploying to the field. The SRG program brings on board select candidates who could work on a part-time intermittent basis, for no more than 250 days per calendar year, and who can be deployed within hours to facilitate BHA’s response to disasters, or to backfill staff in Washington and other locations. SRG positions are contracted for five years.

The Field Platform Operations (FPO) Team sits within the Field Operations Division within FARO. The FPO Team coordinates administrative operations and oversees the financial management of BHA’s administrative budgets and procurement activities for its field platforms--which include USAID Missions, U.S. Embassies, and stand-alone offices, as well as U.S. Missions to the United Nations, Department of Defense Combatant Commands, and Disaster Assistance Response Teams (DARTs). It administers entitlements for field staff, as well as for civil-military staff, and ensures consistency in the application of policy across all BHA field platforms. The FPO Team manages a budget of $56 million and oversees the operational and administrative support of about 56 field platforms.

The FPO Team enhances and supports BHA/FARO’s capacity to respond to disasters by serving as the Responsible Unit for the Administrative Coordinator/Officer (AC/AO) positions on DARTs and Response Management Teams (RMTs). DART ACs/AOs liaise and coordinate all administrative matters between USAID Mission and U.S. Embassy staff and DART members, inclusive of local procurements, funds management, human resource actions, hotel reservations, vehicle use, and any other field-based needs that require coordination with mission or embassy management teams. RMT ACs/AOs manage the administrative budget, oversee DART member readiness and deployment, track personnel movement abroad, and coordinate with their DART counterpart to support any administrative requests in-country.

The SRG Field Operations Desk Officers are key facilitators in establishing and maintaining BHA field platforms and positions, in coordination with both Washington, D.C.- and field-based stakeholders. This may involve negotiating service agreements, tracking and facilitating staffing and procurement actions, and liaising with various operating units both within and outside BHA. Desk Officers are the first points of contact for BHA staff posted abroad for a variety of entitlements and provide guidance and support on those actions. In addition, Desk Officers also manage communication with field platforms regarding the annual budget cycle for BHA field platforms and conduct field assessments alongside Field Operations Advisors. Finally, the Desk Officers will play a critical role in BHA’s humanitarian response structure by serving as AC on RMTs and, as developmentally appropriate, DARTs.

OBJECTIVE

The Surge Staffing Team in coordination with the FPO Team requires the services of SRG Field Operations Desk Officers to manage regional portfolios overseeing BHA field platform operations and field staff support, manage annual budget cycle actions for all BHA field platforms, and to serve on responses as part of the AC/AO Cadre to provide essential administrative management for BHA responses.

DUTIES AND RESPONSIBILITIES

At the GS-9 Level:

The SRG Field Operations Desk Officers will:

● Serve as primary respondent to field-initiated inquiries in support of BHA field platforms and staff.
● Support BHA program-funded field staff’s permanent change of station by tracking onboarding actions and maintaining permanent change of station checklists, researching and maintaining resources intended to prepare field staff to live and work overseas, assisting in the preparation of cables and circulating for clearances, and staying up-to-date on changes to policy impacting staff allowances, entitlements, and travel.
● Monitor pertinent travel legislation, policies, and directives, both internal and external.
● Assist in financial and budgeting actions using USAID and BHA financial systems.
● Maintain budget and finance related records for BHA’s overseas offices administrative and operational costs.
● Maintain internal resources including, but not limited to: an updated and standardized filing system of personnel and country office files, a tracking system for BHA field staff, and shared inbox for regional portfolio management.
● Assist in the preparation of memorandum of understanding (MOU) for service agreements between BHA and supporting regional USAID missions.
● Assist in the preparation of information and action memoranda for home leave, entitlement funding approval, and other administrative documentation related to travel and allowances.
● Support the position classification process and hiring of foreign national administrative staff by assisting in the preparation of classification documentation and routing for clearances.
● Support onboarding, training, and ongoing technical development and oversight of foreign national administrative staff.
● Support staff recruitment, permanent change of station, and staff orientation for field positions across the bureau.
● Assist in the review of each BHA Mission International Cooperative Administrative Support Services (ICASS) MOU, subscription, services count, and invoices for accuracy.
● Assist with the Chief of Mission (COM) staffing approval process and coordinate with the State Department Office of Management to gain National Security Decision Directive (NSDD) 38 position approvals at post for USPSCs and non-presence post Foreign Service Officer (FSO) positions.
● Obtain access and familiarity with the NSDD-38 approval system.
● May serve, as needed, on Washington-based RMTs, which provide services and support to DARTs deployed in response to disasters.
● May serve on DARTs which may require immediate (within 24 hours) deployment overseas for an extended period of time.
● Schedule and meet availability requirements for Response On-Call for a minimum of two periods per year.
● Support special projects within the FPO Team and AC Responsible Unit, including training support, developing, and maintaining standard operating procedure documents, and otherwise contributing to internal team systems.
● As needed, and developmentally appropriate, accompany Field Operations Advisors on field assessments to BHA field platforms.
● As needed, may serve on temporary detail within the bureau to meet operational needs during staff shortages. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities and will be directly related to the scope of work provided.

At the GS-11 level:

In addition to all the duties mentioned above, the SRG Field Operations Desk Officers will:

● Provide continuous support to USPSC, Foreign Service Limited, and Participating Agency Service Agreement staff, from initial assignment-to-post through repatriation.
● Track new staffing actions under assigned portfolio. Develop and maintain systems to track the flow of work related to recruitment and contract actions.
● Be proficient in all Agency financial management systems used to manage and program BHA’s funding.
● Manage the full lifecycle of annual budget actions including:
o direct communication with the field to initiate the new fiscal year budget, mid-year review, and end-of-year review exercises for the assigned portfolio,
o analyzing field platform spending and financial projections in alignment with the overseas staffing pattern,
o providing fund cite data for the transfer of field platform operational funds.
● Facilitate all aspects of permanent changes of station, including:
o drafting and reviewing cables and circulating for clearances,
o informing new field staff of entitlements and conditions of employment in various countries prior to departure to post and assist with logistical actions for transfer to post,
o working with local BHA staff, as well as the Executive and Financial Management Offices to prepare for the arrival of new staff, and
o coordinating introductions with staff at post of assignment, as necessary.
● Draft and/or review MOU for service agreements between BHA and supporting regional USAID missions.
● Draft information and action memoranda for home leave, allowance funding approval, and other administrative documentation related to travel and allowances.
● Assist hiring teams with reviewing standardized BHA position descriptions for non-administrative foreign national staff.
● Review each BHA Mission ICASS MOU, subscription, services count, and invoices for accuracy and approve.
● Facilitate the COM staffing approval process and coordinate with the State Department Office of Management to gain NSDD-38 position approvals at post for USPSCs and non-presence post FSO positions. This includes:
o working with the Mission Executive Officer to understand Post-specific processes for obtaining COM approval,
o communicating with the relevant hiring team within BHA to shepherd and track the approvals,
o preparing the NSDD-38 system paperwork and circulating for approvals, and
o tracking the submission and communicating with stakeholders throughout the process.
● Become certified and serve as an Agreement Officer’s Representative/Contracting Officer’s Representative (AOR/COR), as assigned. The AOR/COR provides financial and programmatic oversight of all aspects of managing the agreement or contract; this includes but is not limited to reviewing invoices, requests for approvals, program/project deliverables (i.e. work plans, annual reports, month status reports), travel requests, key personnel requests, and financial/budget reports. They are responsible for drafting and submitting the annual contractor performance evaluation in Contract/Assistance Performance Assessment Review System (CPARS/APARS). They prepare and review contract/assistance modifications documentation and assist the Contracting/Agreement Officer to ensure performance is compliant with the terms and conditions of the contract/agreement, the FAR, and USAID policy. AOR/CORs are responsible for all related requirements in the COR designation letter and the AOR designation letter.

At the GS-12 level:

In addition to all the duties mentioned above, the SRG Field Operations Desk Officers will:

● Research, analyze, and interpret USAID policy and guidance related to USPSCs; work with Field Operations Advisors to specifically address problems that arise with international travel and relocation issues and make recommendations to address sensitive deployment cases.
● Advise BHA field staff on travel citing relevant legislation, policies, and directives, both internal and external.
● Present policy and process related information orally and in writing to staff deployed overseas in a clear and concise manner, to ensure accurate and appropriate protocols are followed.
● Monitor operational effectiveness and efficiency by providing comprehensive day to day support to the field and each respective functional area to include, but not limited to: personnel, finance, procurement, staffing, and administrative logistics.
● Monitor and track funds distributions, commitments, and obligations for administrative and operational costs and perform annual financial management maintenance actions.
● Train administrative personnel in the field, including training BHA locally employed staff.
● Review field administrative budgets and recommend funding levels of the field offices throughout the fiscal year, including analysis of pipeline balances. Provide funding to overseas offices using USAID and BHA systems.
● Coordinate with Response and Systems Officers to assist in the preparation and delivery of training, including the RMT AC Positional Training.
● Deploy to a regional or program office, as necessary, to assess local administrative support capabilities, establish procedures whereby the BHA staff interact seamlessly with USAID/Embassy personnel in support of field platform operations, and assist with field platform operations.
● Mentor and train Junior Desk Officers.

SUPERVISORY RELATIONSHIP:

The SRG USPSC will take direction from and will report to the FARO/R2D Division Director or his/her designee. When activated, the SRG will take direction from and will report to the FPO Team Lead or their designee.

SUPERVISORY CONTROLS:

For positions GS-9 equivalent:
Supervisor typically assigns projects and sets deadlines for completing the work. Findings and recommendations developed by the SRG USPSC are reviewed for appropriateness prior to release or discussion with management officials.

For positions GS-11 equivalent:
Supervisor sets overall objectives and resources available and works with the USPSC to develop deadlines, work to be done, and methodology. The SRG USPSC is responsible for carrying out assignments and consults with the supervisor for policy interpretations.

For positions GS-12 equivalent:
Supervisor sets overall objectives and resources available; the SRG USPSC consults with the supervisor to develop deadlines, projects, and work to be done. The SRG USPSC is responsible for planning and carrying out assignments. The SRG USPSC is responsible for planning approaches or methodology to be used in carrying out assignments.

12. PHYSICAL DEMANDS

The work is generally sedentary and does not pose undue physical demands. During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

13. WORK ENVIRONMENT

Work is primarily performed in an office setting. During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

14. START DATE: Immediately, once necessary clearances are obtained.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION
(Determines basic eligibility for the position. Offerors who do not meet all of the education and experience factors are considered NOT qualified for the position.)

For the GS-9 equivalent level:

High School Diploma plus a minimum of six (6) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

OR

Bachelor’s degree and a minimum of two (2) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

OR

Master’s degree and a minimum of one (1) year of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

For the GS-11 equivalent level:

High School Diploma plus a minimum of seven (7) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

OR

Bachelor’s degree and a minimum of three (3) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

OR

Master’s degree and a minimum of two (2) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management.

For the GS-12 equivalent level:

High School Diploma plus a minimum of nine (9) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management. Experience must include one (1) year of work in administrative operations overseas or administrative operations work in support of international programs.

OR

Bachelor’s degree and a minimum of five (5) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management. Experience must include one (1) year of work in administrative operations overseas or administrative operations work in support of international programs.

OR

Master’s degree and a minimum of four (4) years of relevant experience working in government or a large organization or a business setting or an overseas setting, with responsibilities related to project management or operational management or administrative management or financial management or personnel support or procurement or humanitarian assistance operations or emergency management. Experience must include one (1) year of work in administrative operations overseas or administrative operations work in support of international programs.

AND

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. FAR provisions of this solicitation are available at https://www.acquisition.gov/browse/index/far.

SELECTION FACTORS
(Determines basic eligibility for the position. Offerors who do not meet all of the selection factors are considered NOT qualified for the position.)
● Offeror is a U.S. Citizen.
● Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.
● USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted.
● Ability to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.
● Ability to obtain and maintain a Department of State medical clearance throughout the contract.
● Must not appear as an excluded party in the System for Award Management (SAM.gov).
● Satisfactory verification of academic credentials.

OFFEROR RATING SYSTEM
The offeror rating system factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. Offerors must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided.

MATRIX (30 points)
Professional Experience (12 points)
● Experience developing and maintaining tracking systems for personnel or financial or procurement or other operational management data.
● Experience in personnel support or financial management or procurement or office space planning, as it directly relates to office management or operations.
● Experience in budget management for personnel or office operations.

Skills and Abilities (8 points)
● Demonstrated ability to respond to an internal customer base on a near-daily basis.
● Demonstrated ability to work as part of a diverse team with members or customers in different locations.

Communication and Interpersonal (10 points)
● Demonstrated ability to communicate in a professional manner orally and in writing.
● Demonstrated experience working in a fast-paced, demanding environment or managing relationships in said demanding environment.

Interview Performance (50 points)

Satisfactory Professional Reference Checks (20 points)

Total Possible Points: 100

BASIS OF RATING: Offerors who meet the Education/Experience requirements and Selection Factors will be further evaluated in accordance with the Offeror Rating System. Those offerors determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

Offerors are required to address each factor of the Offeror Rating System in their resume, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection factors and/or Offeror Rating System factors may result in not receiving credit for all pertinent experience, education, training and/or awards.
The most qualified offerors may be interviewed and required to provide a writing sample. BHA will not pay for any expenses associated with the interviews. Professional references and academic credentials will be evaluated for offerors being considered for selection package.

Note: Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. BHA reserves the right to select additional offerors if vacancies become available during future phase of the selection process.

IV. SUBMITTING AN OFFER

Offers must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.
(b) Specific duties performed that fully detail the level and complexity of the work.
(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.
(d) U.S. Citizenship
(e) Optional: How did you hear about this opportunity? (SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

Additional documents submitted will not be accepted.

By submitting your offer materials, you certify that all of the information on and attached to the offer is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the offer to be investigated. False or fraudulent information on or attached to your offer may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of offers for the intended position, please reference the solicitation number on your offer, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via email: BHA.FARORecruitment@usaid.gov