Vice-President, Program Impact and Quality Assurance

Catholic Relief Services
December 19, 2018
Baltimore, Maryland
Post Type
Experience (minimum)
10+ Years
Education (minimum)
Travel Required?
Not specified
Base Salary
Not specified


The Vice President (VP) for Program Impact and Quality Assurance (PIQA) is responsible for managing a large team of technical experts providing support and quality analysis to CRS' worldwide projects. Leading a team of innovators, sectoral experts and analysts and providing technical leadership to an auxiliary network of regional and CP advisors, the VP supports state-of-the-art programming standards, data collection, and research and innovation capabilities to enhance performance, growth, learning and influence.

The VP champions quality programming and learning and knowledge management, and enables rigorous, evidence-based decisions regarding programming practices, learning and policy influence strategies. Driving consistent, high quality programming at scale, strong research and analysis, the VP strengthens CRS' capacity and credibility with local partners, institutional donors, corporations, and universities across the globe.

The VP is expected to closely track international development trends, approaches and tools and is expected to network with peers in other NGOs and similar organizations to gain insight into trends and best practices.

The VP manages a large team of approximately 60 people, and is responsible for all aspects of recruiting, managing, motivating, and developing an effective and efficient team, as well as managing the Division-level budget.

The VP is part of the agency's Executive Advisory Council (EAC) and the Overseas Operations Leadership Team (OOLT) contributing to the vision, strategy and direction of OverOps and the broader agency.


Key Responsibilities:

  1. Champion the agency's commitment to high-quality programming across sectors.
  2. Lead the roll-out of the focal sectors from the agency strategy process.
  3. Ensure that all technical experts support sector portfolio growth through focus on excellence in program quality implementation, sector learning and influence.
  4. Develop clear roles and responsibilities and cost-efficient approaches for agency technical experts based in HQ and the field to maximize programmatic synergies, impact, learning and influence.
  5. Provide technical leadership, guidance and support to the global DRD/PQ community regarding agency sector standards, M&E systems, learning, research and innovations.
  6. Lead continuous improvement change process for programming.


Representation and Relationship Management:
  1. Activelyrepresent CRS with donors and strategic collaborators.
  2. Actively represents PIQA and OO on the EAC, ensuring robust and clear communication of strategic priorities within the Agency Strategy.
  3. In close coordination with IDEA, pursue relationships with targeted universities in support of our programming excellence and influence agendas.
  4. Ensure CRS' work is highlighted at key national, regional and global conferences to learn, network and build the agency's reputation.
  5. Establish and oversee effective oversight systems for associational risks and partner/sector vetting.


Monitoring, Evaluation and Operations Research:
  1. Ensure progression of CRS' monitoring and evaluation system, incorporating enhanced beneficiary accountability and learning capabilities
  2. Ensure clear integration of data collection/technical assistance for project work, grant evaluations and on-going operations research.
  3. Utilize the resources of CRS technical experts, project data and operations research to establish efficient systems to analyze and track the quality, impact and significance of our programs.


Capacity Building:
  1. Assist regional, country and HQ teams to develop plans to improve agency and partner capacity to implement quality programs.
  2. Oversee the development of training resources and impact assessment tools to enhance the capacities across the agency to utilize data to improve and validate the quality of project interventions.


Integration and Collaboration between Program Sectors:
  1. Lead experts in HQ and the field to improve program sector integration.
  2. Oversee technical integration to ensure that core competencies are integrated within and throughout other sectors.
  3. Ensure peacebuilding, governance and gender gain traction as core competencies within programs.
  4. Model a collaborative environment, encouraging active communication between sectors and between HQ and the field for improved collaboration, learning and implementation quality.


Fostering an Environment for Innovation:
  1. Ensure that innovation emerges from the Signature Program Areas of Agriculture and Health that informs our strategy.
  2. Encourage and support staff in HQ and the field to innovate to improve program impact.
  3. Share learning across the agency on current innovations and encourage the development of communities of practice to drive future innovation.


General Management:
  1. This position will have supervisory responsibilities including supervising the senior Directors of programming. The position also maintains some supervisory responsibility of some Deputy Regional Directors for Program Quality.
  2. Work with the direct reports to ensure PIQA resources are appropriately managed, including departmental budget, human resources including performance management, reporting requirements such as strategy, and other related management tasks.


Key Working Relationships:

Internal:SVP of Overseas Operations, EVP of Overseas Operations, Executive Leadership Team (ELT), VPs and Directors of OverOps HQ, other Headquarters (HQ) Department Heads and Regional Directors

External: Caritas International; Church structures; INGOs and universities; US government; Private Foundations; Corporations; collaboration mechanisms and consortiums; and local partners.

Leadership Competencies:

These competencies apply to all Directors, Vice Presidents, COO, CEO, and the President and are rooted in the mission, values, and guiding principles of Catholic Relief Services.

  • Shapes Strategic Direction
  • Thinks and Acts from a "Whole-Agency View"
  • Empowers Staff to Excel
  • Inspires Trust and Commitment


  • Masters' degree in International Development or a relevant field
  • Proven extensive knowledge of international development concepts and programs and related contemporary issues in humanitarian response, as well as the evolving ecosystem of donors and stakeholders
  • 15 or more years management experience in complex development and relief programs in developing countries
  • Strong human resource skills including supervision, mentoring, performance management and staff development
  • Experience developing and managing multiple complex budgets
  • Familiarity with social development function of the Catholic Church including a baseline knowledge of Catholic social teaching, as well as the history, structures, and institutions of the Catholic Church
  • Strong leader of people with well-developed teambuilding and influencing skills, unquestioned integrity, and the experience, confidence and stature to effectively address management challenges
  • Experience in collaborative leadership, staff management, and project management across an agency
  • An innovative thinker, with a track record for translating strategic thinking into action plans and output
  • Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills
  • Stature, gravitas, and confidence to gain the credibility and respect of peers
  • An excellent and persuasive communicator
  • Proven leadership and inter-personal skills and ability to build and motivate diverse and talented teams
  • Proficiency with use of MS office, particularly Word, Excel, Power Point and Outlook
  • Experience engaging effectively with USAID, host-county governments and counterparts, international agencies and other key stakeholders
  • Solid organizational skills: the ability to be flexible and work well under pressure in a fast-paced multi-tasking team environment
  • Positive in outlook, unpretentious, and smart; a problem solver who seeks to find constructive solutions within compliance and policy requirements
  • Existing authorization to work in the US
  • Ability and willingness to travel internationally (approx. 25% of time)
  • Excellent English language oral and written communication skills required, along with strong public relations skills; Fluency in French preferred


Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer.


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