Job Synopsis: Reporting to the co-director of the Planning, Learning, and Disaster Response (PLDR) Department, the Program Skills Lead will lead and coordinate MCC-wide onboarding, orientation, and ongoing training for program staff.

Employment eligibility: This term position is available on a salaried basis. Only those candidates who are legally eligible to work in the U.S. or Canada should apply. MCC offers of employment are subject to criminal background check(s).

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
Essential:
At least three years of experience in implementing or supporting humanitarian assistance, sustainable community development, or peacebuilding projects
Practical and theoretical knowledge of outcomes-based planning, monitoring, and evaluation for humanitarian relief, development, and peacebuilding work
Strong facilitation and teaching skills, with experience using adult education approaches
Extensive experience in planning and facilitating workshops and other learning events, including in intercultural and virtual settings
Dynamic presenter who can convey information in an engaging fashion and stimulate participatory learning
Strong writing and speaking skills
Experience developing online modules for learning management systems
Ability to keep multiple projects moving ahead simultaneously
Bachelor’s degree
Police record check
Preferred:
Competency in more than one language desirable (Spanish or French preferable)
Master’s degree in a relevant field
Understanding of participatory methods for conducting situation assessments, planning, monitoring, and evaluation
Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC.
Safeguarding commitment: All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).
PLDR Lead: Provide support to MCC programs to assess, manage, and monitor risks related to safeguarding, fraud, and other abuses of power in project design, implantation, monitoring, and evaluation.

Major Responsibilities:
40% Ongoing training in PMER skills for program staff
20% Introducing new staff to PLDR and PMER skills
20% Facilitating cross-program learning
10% Supporting program skills development system-wide
10% Coordinate efforts with the Monitoring, Evaluation, Research, and Learning (MERL) Lead

Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
Participate in regular staff meetings, spending time in devotions and prayer with all in attendance in local MCC setting
Model nonviolent peacemaking through daily interactions with staff and the public
Participate in a local church and gatherings, being willing to use gifts within the local faith community

Duties
1. On-going training in PMER for program staff – 40%

Lead the ongoing development and implementation of MCC’s annual Program Training Institute
Maintain the library of training resources (past presentations and materials) within PLDR SharePoint and direct PLDR and program staff to relevant materials as requested
Maintain a calendar of PLDR training activities and events
Arrange for interpretation at department-led trainings
Train and equip departmental colleagues and other program staff on effective online and in-person adult education approaches.
Collaborate with colleagues within the department and beyond (e.g., HR, financial services, IT, safeguarding, racial equity) to identify training priorities and to develop different types of in-person and virtual training opportunities to address those priorities.
Coordinate with staff to highlight in all program trainings how MCC’s operating principles shape its program.

2. Introduce new staff to PLDR and PMER at MCC – 20%

Support onboarding by sending an introductory email new program staff and initial “meet and greet” on behalf of PLDR, familiarizing them with MCC’s PMER system and the work of the department; coordinating with the MERL Lead for onboarding program staff to Insight.
Lead sessions at MCC’s general orientations and leadership orientations about PMER and MCC’s operating principles
Lead Program Skills Week (PSW) twice-annually as part of orientation for new program staff
Coordinate with staff in human resources on department’s connection to general and leadership orientations.

3. Facilitating cross-program learning – 20%

Co-organize and host quarterly virtual gatherings of the PME Network with MERL Lead, identifying focus topics and presenters aligned with the project cycle
Oversee and support program-related Communities of Practice (CoPs) by maintaining a master calendar, tracking participation, and supporting facilitator teams

4. Supporting program skills development system-wide – 10%

Provide recommendations and support to staff seeking to implement new training or development initiatives for program staff
Identify and support program skills development opportunities across the MCC system, including IP, domestic programs, and GSL
Act as liaison and support for other departments (HR, IT, and Finance) seeking to provide training, support, or professional development to program staff
Help develop modules for MCC’s Learning Management System.

5. Coordinate efforts with the MERL Lead – 10%

Co-facilitate PME Network
Ensure alignment and coordination of training initiatives and onboarding
Produce monthly PLDR PME Network Newsletter Other duties as assigned
Other duties as assigned

Travel: Travel to Akron, Pennsylvania, for a week-long meeting the week of June 7-11, 2027

Contact/Relationships: Works closely with the PLDR co-director, MERL Lead, PLDR colleagues, and program staff across MCC’s international, domestic, and Global Service Learning programs. Regularly collaborates with Human Resources, IT, Finance, Safeguarding, and Racial Equity staff to coordinate onboarding, training, and professional development. Builds relationships with facilitators, presenters, Communities of Practice, the PME Network, and interpretation providers. Contacts are organization-wide, intercultural, and often virtual, involving staff in Canada, the United States, and international program locations.

Supervision: This position does not directly supervise any other positions.

Complexity/Competencies: The role requires specialized knowledge of planning, monitoring, evaluation, and reporting for humanitarian assistance, community development, and peacebuilding programs. Responsibilities are not fully standardized and require the employee to adapt training content and delivery methods for different roles, programs, cultures, learning needs, and virtual or in-person settings. The position manages multiple training initiatives, learning events, resources, calendars, and stakeholder expectations simultaneously. Key competencies include adult education, facilitation, instructional design, written communication, intercultural awareness, project coordination, organization, and the ability to use learning management and collaboration systems.

Independent Action: Works independently to plan, coordinate, and deliver established onboarding, orientation, and training activities within departmental priorities. Determines appropriate learning methods, schedules, resources, facilitators, and approaches for individual initiatives. Independently maintains training resources, calendars, Communities of Practice information, and regular communications. Consults the PLDR co-director or appropriate organizational leaders when decisions involve significant changes to departmental strategy, policy, budget, organizational commitments, or system-wide priorities.

Initiative and Ingenuity: Regularly identifies gaps and opportunities in program staff learning and recommends new or improved training approaches. Develops and adapts workshops, online learning modules, orientation sessions, resources, and cross-program learning opportunities. Uses creativity to make complex PMER concepts practical, engaging, and accessible across cultures and learning environments. Anticipates training needs, connects staff with relevant resources, and supports continuous improvement in MCC’s program skills development systems.

Communication/Interpersonal Skills: Frequently explains specialized PMER concepts, operating principles, processes, and learning resources to staff with varying levels of experience. Leads workshops, orientation sessions, Program Skills Week, the Program Training Institute, PME Network gatherings, and other virtual and in-person learning events. Communication requires strong facilitation, presentation, writing, active listening, diplomacy, and the ability to encourage participation. The role must build trust, coordinate across departments, respond constructively to feedback, and communicate effectively in intercultural settings. It also prepares regular written communications, including the monthly PLDR PME Network newsletter.