About Concern Worldwide
Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has nearly 4,000 personnel working in 24 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.
Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.
Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.
The Human Resources Officer contributes to the accomplishment of Human Resources practices and objectives that promote a collaborative, employee-focused, high performance culture and the recruitment and ongoing development of a diverse and inclusive workforce. The HR Officer will serve as the focal point in areas of: recruitment, onboarding/off boarding, HR compliance and Concern’s HRIS. The HR Officer will also be responsible for the administrative coordination and support of a number of HR areas including; payroll, benefits and records retention and compliance reporting.
Reporting to the Director, Human Resources, the HR Officer will play a vital role in helping to develop and maintain a positive organizational culture and working to champion diversity, inclusion and belonging initiatives that contribute to a positive and consistent employment experience for all employees in a hybrid working environment. The HR Officer will also support the strategic development and implementation of the performance management process, talent development and employee engagement.
Fueled by shared goals and helping to support others to achieve both individual and shared success, the HR Officer is a flexible team player with a high level of professionalism, flexibility, empathy, transparency, accountability and thoughtfulness.
Responsibilities: Include but are not limited to
- Support all aspects of recruitment process: posting and managing job descriptions, researching relevant job boards, screening resumes, liaising with candidates and arranging phone screens and interviews; corresponding with hiring managers and provide support and guidance to managers throughout the hiring process;
- Facilitate employment verification and background check screenings for applicable candidates;
- Oversee Onboarding process for all new hires; work closely with hiring managers and other departments (IT/Finance) to coordinate and schedule key trainings, meetings, technology, and space;
- Help design and implement the new hire orientation and on-boarding program and procedures;
- Oversee Off- Boarding process for all staff exiting the organization including conducting exit interviews, termination of benefits, COBRA, etc. Provide voluntary terminations with exit interview materials, including benefits information, key contact information and termination check-list;
- Provide excellent customer service via email, phone or in person; answers questions from employees and the general public regarding human resources issues, and responds to employment verification requests and other requests for information.
- Serve as focal point for HRIS and all integrations, partnering with finance on payroll and all vendor payments, and ensure all record keeping is up to date and compliant; creating new systems that help to track record keeping;
- Support all Concern US benefits administration including: preparation and submission of all invoices; onboarding/off boarding of employees from payroll and benefits; ensuring all benefit information is up to date and posted in HRIS;
- Maintain accurate and up to date HR related vendor contracts/agreements (including consulting firm, third party administrators, consultants, etc.);
- Develop and maintain up to date benefits onboarding materials for new employees;
- Establish and maintain positive working relationship with all vendors and service providers.
Compliance, Administration & Management
- Ensure the organization is ahead of federal, state and local policy and compliance changes and best practices; ensure all employee handbooks and policies are up to date; and recommend new policies and changes as the field and organization evolves; develop processes and metrics that support assessing the impact of HR systems;
- Run and submit HR compliance testing including but not limited to: Non Discrimination Testing for 403(b) and FSA, EEO-1 Report, 5500 403(b), and Worker’s Compensations audits;
- Ensure the integrity of all employee data in HRIS including I9 forms and visa holder information;
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements;
- Schedule and provide logistical support for meetings, including organization-wide trainings, team meetings and information sessions hosted by the department;
- Research best practices and support the department with projects, including performance management, compliance audits, and open enrollment;
- Support Concern Fellowship program;
- Plays an active role in formulating methods to improve employment policies, processes and practices as well as recommending changes to management.
- Other administrative duties as assigned
- Minimum 3-5 years’ of relevant HR work experience;
- Knowledge of various HR functions and Federal, State, and Local labor laws; experience working in multi-state jurisdictions a plus;
- Approachable, trustworthy, and demonstrated sound judgment in all interpersonal interaction;
- Ability to establish and maintain strong working relationships with colleagues;
- Ability to maintain a high level of confidentiality and exercise discretion at all times;
- Highly organized individual with superb attention to detail, including proofreading;
- Analytical with the ability to review and synthesize large amounts of information and data in order to make sound recommendations to leadership;
- Ability to manage cross organizational relationships and ability to balance employee needs and concerns with the organizations policy and management concerns;
- Motivated self-starter with the ability to manage time effectively; able to work well independently as well as within a team;
- Proactive approach to identifying problems and recommending solutions;
- Ability to manage a variety of and priorities with a flexible approach as business needs change
- Strong customer service orientation;
- Strong commitment to the mission of Concern Worldwide; familiarity with or interest in the humanitarian or development sector a plus;
- Eligibility to work in the US and ability to be in the NYC office 2x a week.