Senior Program Officer, Supportive Services
DOROT is a hybrid work environment where team members work part-time onsite and part time remotely. The Senior Program Officer will report to the headquarters located on the Upper West Side of Manhattan and should expect to be in the office three to five days a week.
Founded in 1976, DOROT (“generations” in Hebrew) facilitates a dynamic partnership between older adults, volunteers, and professionals to address the challenges of an aging population. DOROT is dedicated to enhancing the lives of older adults to help them live more independently and as valued community members. Compassionate care and a commitment to excellence are hallmarks of DOROT’s programs and staff. The agency is a recognized innovative leader in mobilizing volunteers and community and supportive services. Comprehensive programs – conducted onsite, in the home, remotely, and in the community – combat loneliness and social isolation.
DOROT’s diverse clients range in age from 60 to over 100 and vary in physical mobility and economic status. DOROT serves the Jewish and wider community, offering a lifeline of support to older adults in its catchment area (the Upper West Side from 59th to 125th Streets, East Side from 14th to 96th Streets, and Westchester County). DOROT engages more than 6000 volunteers a year in meaningful and impactful programming that improves the lives and health of nearly 5,000 older adults. Bringing the generations together results in a mutually beneficial partnership that delivers much needed services ranging from enrichment to addressing critical daily needs.
ABOUT THE SUPPORTIVE SERVICES DIVISION
The Senior Program Officer (SPO) for Supportive Services directs DOROT’s largest program area providing leadership to two Program Directors who oversee Constituent and Community Services and Onsite and Special Programs. The Division includes the following programs and teams:
- Door to Door: Travel Companions accompany older adults to essential appointments, on walks, and shop on their behalf
- Friendly Visiting: Volunteers are matched with older adults for weekly or monthly visits that evolve into long-lasting friendships
- Kosher Meals at Home: Frozen meals are delivered weekly to older adults who cannot cook or shop for themselves
- Onsite and Special Programs: Classes on health and wellness, legacy arts, and advance care planning, as well as vibrant special programs, discussion groups and social gatherings
- Case Assistance & Information and Referral: Guidance, information and resources related to DOROT’s programs and other aging services are shared with older adults, caregivers, and the general public
- Synagogue Partnerships: Social work expertise is provided to older congregants, clergy, staff, and lay leaders
As a member of DOROT’s Senior Management Team, the Senior Program Officer for Supportive Services’ portfolio includes a team of 35 staff and budgets totaling $2.2M, and robust programming that integrates a vital layer of social work into service delivery.
Reporting to the Chief Program Officer, the SPO is responsible for ensuring clinical excellence for seniors as well as leading the staff that support them. The ideal candidate is a multi-faceted professional and thought leader, equally adept at critical thinking, management and planning, and program analysis and assessment. DOROT seeks an exceptional leader who has a track record in successfully inspiring and guiding staff through growth and transformation while using data to inform programmatic direction.
WHAT YOU’LL DO
The SPO is responsible for the following in addition to any other projects as assigned by their manager, the Chief Program Officer:
- Participate in driving strategic direction, agency-wide objectives, and standards of excellence in collaboration with two other Senior Program Officers, Chief Program Officer, Chief Financial Officer, Chief Advancement Officer, and the Executive Director.
- Represent DOROT within the aging and social service communities to build strategic partnerships and external networking to continually expand DOROT’s expertise.
- Guide staff in advancing social work practices and systems, organizational growth, and expansion. Ensure uniformity in agency policies and protocols both intra- and inter-departmentally.
- Embrace a forward-thinking and creative approach to program planning and the creation and implementation of effective solutions and new and/or modified program initiatives that align with DOROT’s mission and strategic goals.
- Collaborate with peers and board leadership to effect good governance, new initiatives, data management, and program assessment.
Leadership & Team Building
- Provide leadership, management supervision, and operational guidance to reporting Directors. Be accountable for the individuals served and the outcomes created by their departments.
- Coordinate with People & Culture, IT, and Marketing and Communications Departments as well as all Program Directors to support efficiency, cooperation, and synergy throughout the agency.
Program Development & Management
- Establish annual priorities, best practices, budgets, and comprehensive work plans to include:
- Monitoring and refining short and long-term program goals, benchmarks, and logic models
- Tracking/analyzing progress and addressing challenges and opportunities
- Ensuring program objectives are met
- Provide guidance and ensure successful implementation of agency wide client assessments and client touch points.
- Review data related to evaluation measures to facilitate integral program discussions.
- Partner with the Development Team to formulate grant proposals and reports.
- Oversee the execution of grant activities and the successful achievement of deliverables.
WHO YOU ARE
- You’re values-aligned. You share DOROT’s commitment to excellence, communal responsibility, compassion, integrity, and innovation. You care deeply about making a difference and work each day to make a demonstrable impact for the older adults and volunteers we serve.
- You are a skilled project manager and communicator. You understand what it means to be both a thoughtful and strategic planner while balancing the ability to translate that plan into concrete results. You lead with good instincts, sound judgment and an entrepreneurial spirit. You are ambitious and work to align the program team and systems to support the organization where it is today and plan for tomorrow. Your experience, transparency, and organization allow you to get the nuts and bolts in place on time, every time, with support and input from the rest of the organization. You deliver oral and written messages with clarity, persuasiveness, and impact, capturing people’s immediate attention and buy-in through the communication. Your messaging generates “followers” and captures the “hearts and minds” of your audience.
- You are detail oriented. Tracking details and keeping things moving forward are high priorities for you. You are a problem solver who connects the dots between what is promised and what needs to be delivered and who helps people get things done on time and on budget.
- You are the ultimate self-starter. As a member of the Senior Management Team, you need to be able to coordinate and execute on successful projects with little guidance. You’re also a pro at managing up with the greatest of ease, helping bring in the CPO and Executive Director and other members of the Leadership Team when and where you need them.
- You excel at systematizing and cataloging best practices. You have skillfully implemented innovative, disciplined, and continuously improving processes and systems (such as a playbook), garnering cross-functional staff support and use in the past.
- You are a strong, intentional relationship builder and collaborative teammate. You thrive on bringing different stakeholders together around a common goal and foster a spirit of collaboration with staff during both routine and transformational periods. You seek to understand different contributors’ motivations and enjoy finding creative ways of meeting multiple objectives. You shape relationships with an ethos of reciprocity.
HOW YOU WILL BE MEASURED
At the end of year one, the Senior Program Officer will have led a comprehensive review of the psycho-social assessment used for in-home programs as well as the client management system used to track this and other client interactions/ activities. S/he/they will have also worked to build productive relationships and trust with all levels of management and staff to instill collaboration, open lines of communication, and transparency for issues that arise. During this time the SPO will have also gained a deep understanding of DOROT’s program portfolio and current social work practices with an eye toward refining systems and protocols to clarify and strengthen social work roles and interventions. S/he/they will have guided Directors on the team in setting and achieving goals for reintroducing paused programs, adapting workloads and service delivery to incorporate both in-person and virtual program models, and integrating new Strategic Plan initiatives. Finally, a strong SPO will be a proactive, engaged and strategic contributor to the Senior Program Team and Senior Management Team, helping to set the vision, priorities and messaging for the overall agency.
- LMSW or clinical degree in a similar field required, LCSW preferred, with proven track record of program management and senior leadership, demonstrating an increasing level of responsibility
- Experienced in supervising a team of social workers and/or informing clinical best practices; SIFI preferred
- Comprehensive understanding of the field of aging and social work best practices, and experience in establishing effective operational policies and protocols to maximize client services and outcomes
- Experience with and comfort in representing an organization among various stakeholders and audiences including local and national conferences, professional associations, and affinity groups, and in media.
WHY WORK WITH US
At DOROT, we believe that the power of connection can be transformative. Working with us means that you will have:
- Flexibility in your working schedule. DOROT supports a hybrid work environment as well as offers just over 1 months’ time each year to spend however you like, thanks to a generous PTO policy.
- Access to health care. Whether it be medical, vision, dental, disability or life insurance, we’ve got you covered and offer a bevy of benefits to ensure that you and your family are taken care of.
- Support to plan for your future. We offer a 403(b) contribution of 3% after your first two years with us with the opportunity for increasing contributions as you stay with us over time.
- Experience professional growth. DOROT is financially strong and in growth mode; we are an organization where you can make a difference.
DOROT, Inc. is an equal opportunity employer providing for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.